topic Support PC which is connected via global protect. in General Topics

Support PC which is connected via global protect.

inderjit21 — Sun, 26 Aug 2018 11:22:49 GMT

When user is connected via global protect. How can destop support person connect to user pc who is logged in via global protect. I tried with desktop connected to global protect and then trying to access user pc who is also connected via global protect. Since users connected via global protect are in VPN zone. Allowing VPN intrazone traffic doesnt show anything in the logs.

Re: Support PC which is connected via global protect.

Remo — Sun, 26 Aug 2018 15:40:37 GMT

Do you route everything into the GlobalProtect VPN tunnel? And if not, what does a traceroute show? Or: if the traffic falls into the default intrazone allow rule, do you log that traffic?

Re: Support PC which is connected via global protect.

reaper — Mon, 27 Aug 2018 06:42:51 GMT

You may need to add a static route that routes the GlobalProtect ip range onto the tunnel interface

If you haven't added a route, only 'inbound' connections will be routed properly

Re: Support PC which is connected via global protect.

Mick_Ball — Mon, 27 Aug 2018 07:39:30 GMT

We manage connected devices via a trusted zone to vpn zone allow policy.

All of the previous comments need to be in place though,,,

never tried from GP to GP.