Palo Alto main and sub urls are different category

Roby_Sreejith — Tue, 28 Aug 2018 07:32:43 GMT

I have requested palo alto uel re categorzation team for re categorizing the main url of a site for ex:

abc dot com.

It has re categorized correctlly by Palo as requested. However I am getting blocks when I access abc dot com /subdomain

When i try re categorize request for this subdomain, I am getting a reply from PA about the main domain is categorized correctly.

Is there any way to re-categorize the sub url from Palo Alto

Re: Palo Alto main and sub urls are different category

BPry — Wed, 29 Aug 2018 00:28:08 GMT

@Roby_Sreejith,

For something like that I would reach out to support; some of this process is likely automated and you could be getting caught up in a verification check that doesn't account for 100% of scenarios.

topic Palo Alto main and sub urls are different category in General Topics

Palo Alto main and sub urls are different category

Re: Palo Alto main and sub urls are different category