topic Re: Wildfire fails to update since Content Update 8058 installed in General Topics

Wildfire fails to update since Content Update 8058 installed

PhilH — Fri, 31 Aug 2018 02:18:55 GMT

Hi All,

Came into work today to 100 emails that wildfire has been downloading but failing to update. I have narrowed it down to content update 8058 being installed.

Device PA3020

OS 8.1.2

No HA, No Panorama.

If i try to install the wildfire updates manually you get an error that it failed to commit. I have made a change (stop my boss receiving these alerts) that committed fine.

Troubleshooting:

Rolling back to content update 8057 allows wildfire updates to install successfully again.

paninstaller_content.log looks identical with a failed or sucessful update
MS.log only changes the line Client device reported Phase 1 FAILED to SUCCESSFUL

Updated to the new content update 8059 and updates continue to fail.

Rolled back to 8057 (working version) then updated to 8059 with the option to disable new APP-IDs also does not work (makes sense, there arent any new APP IDs, just modified ones)

So for now i will stick with content update 8057, has anyone else noticed this error this morning?

Re: Wildfire fails to update since Content Update 8058 installed

reaper — Fri, 31 Aug 2018 09:08:21 GMT

hi @PhilH

Have you reached out to support already?

Re: Wildfire fails to update since Content Update 8058 installed

BPry — Fri, 31 Aug 2018 18:38:36 GMT

@PhilH,

Odd. I'm runnning 8058 without issue on my 5220s. As @reaper mentioned I would reach out to support and verify that this isn't a wider issue and allow them to take your technical_support file so that it can be reviewed. The only thing I can really think of is if you are blocking 'paloalto-updates' from downloading. That's the only app-id that was modified that would possibly relate to wildfire updates.

Re: Wildfire fails to update since Content Update 8058 installed

PhilH — Sun, 02 Sep 2018 23:24:29 GMT

Thankyou for the replies. No i had not yet contacted support as this wasnt a critical error stopping all function so i had time to reach out to the community to see if anyone else had experienced this.

The odd thing is that at 3am sunday 8059 reinstalled itself automatically (as per the update rules in the PA) and now wildfire is updating as usual. I honestly dont know what was wrong.

With regards to the new App-ID, i did notice that the PA traffic was now being listed ad unknown-tcp (the traffic is still classified as this), however the files were still downloading just not installing.

Thankyou for looking at this anyway.