topic Re: I can not access a website in General Topics https://live.paloaltonetworks.com/t5/general-topics/i-can-not-access-a-website/m-p/9018#M6589 <HTML><HEAD></HEAD><BODY><P><SPAN>Are you facing this problem with only one website or for all sites..? Could you please try to browse through IP address </SPAN><A class="jive-link-external-small" href="http://201.116.131.108" rel="nofollow">http://201.116.131.108</A></P><P></P><P>Could you please try to ping from your laptop to a public IP 4.2.2.2 and see the result.</P><P></P><P>Thanks</P></BODY></HTML> Wed, 11 Feb 2015 17:50:08 GMT HULK 2015-02-11T17:50:08Z I can not access a website https://live.paloaltonetworks.com/t5/general-topics/i-can-not-access-a-website/m-p/9017#M6588 <HTML><HEAD></HEAD><BODY><P><SPAN lang="en"><SPAN class="hps">Hello.</SPAN><BR /><BR /> <SPAN class="hps">I have a</SPAN> <SPAN class="hps">PA500</SPAN> <SPAN class="hps">with</SPAN> <SPAN class="hps">firmware</SPAN> <SPAN class="hps">6.0.7</SPAN><BR /><BR /> <SPAN class="hps">In the</SPAN> <SPAN class="hps">Monitor</SPAN> <SPAN class="hps">menu</SPAN> <SPAN class="hps">-</SPAN> <SPAN class="hps">URL</SPAN> <SPAN class="hps">Filtering</SPAN>, <SPAN class="hps">I can</SPAN> <SPAN class="hps">see that the site</SPAN> <SPAN class="hps">is allowed, but</SPAN> <SPAN class="hps">the computer</SPAN> <SPAN class="hps">can not</SPAN> <SPAN class="hps">see</SPAN>. <SPAN class="hps">Connected</SPAN> <SPAN class="hps">directly to a</SPAN> <SPAN class="hps">modem</SPAN> <SPAN class="hps">see</SPAN> <SPAN class="hps">the page</SPAN> <SPAN class="hps">if it is working</SPAN>.<BR /><BR /> <SPAN class="hps">How can I</SPAN> <SPAN class="hps">solve this</SPAN> <SPAN class="hps">problem?</SPAN><BR /><BR /> <SPAN class="hps">Thank you very much</SPAN><SPAN>.</SPAN></SPAN></P><P><IMG alt="scjn.png" class="image-0 jive-image" src="https://live.paloaltonetworks.com/legacyfs/online/18277_scjn.png" style="height: 15px; width: 620px;" /><IMG alt="scjn-url.bmp" class="image-1 jive-image" src="https://live.paloaltonetworks.com/legacyfs/online/18278_scjn-url.bmp" style="height: 373px; width: 620px;" /></P></BODY></HTML> Wed, 11 Feb 2015 17:33:16 GMT https://live.paloaltonetworks.com/t5/general-topics/i-can-not-access-a-website/m-p/9017#M6588 emoralesa 2015-02-11T17:33:16Z Re: I can not access a website https://live.paloaltonetworks.com/t5/general-topics/i-can-not-access-a-website/m-p/9018#M6589 <HTML><HEAD></HEAD><BODY><P><SPAN>Are you facing this problem with only one website or for all sites..? Could you please try to browse through IP address </SPAN><A class="jive-link-external-small" href="http://201.116.131.108" rel="nofollow">http://201.116.131.108</A></P><P></P><P>Could you please try to ping from your laptop to a public IP 4.2.2.2 and see the result.</P><P></P><P>Thanks</P></BODY></HTML> Wed, 11 Feb 2015 17:50:08 GMT https://live.paloaltonetworks.com/t5/general-topics/i-can-not-access-a-website/m-p/9018#M6589 HULK 2015-02-11T17:50:08Z Re: I can not access a website https://live.paloaltonetworks.com/t5/general-topics/i-can-not-access-a-website/m-p/9019#M6590 <HTML><HEAD></HEAD><BODY><P><SPAN lang="en"><SPAN class="hps">Hello,</SPAN> <SPAN class="hps">Hulk.</SPAN><BR /><BR /> <SPAN class="hps">It is only with</SPAN> <SPAN class="hps">this</SPAN> <SPAN class="hps">website.</SPAN> <SPAN class="hps">The other</SPAN> <SPAN class="hps">web</SPAN> <SPAN class="hps">pages go</SPAN> <SPAN class="hps">without</SPAN> <SPAN class="hps">problem.</SPAN><BR /><BR /> <SPAN class="hps">Thank you very much</SPAN> <SPAN class="hps">for</SPAN> <SPAN class="hps">your answer</SPAN><SPAN>.</SPAN></SPAN></P><P><IMG alt="scjn.jpg" class="image-0 jive-image" src="https://live.paloaltonetworks.com/legacyfs/online/18279_scjn.jpg" style="height: 571px; width: 620px;" /></P></BODY></HTML> Wed, 11 Feb 2015 18:18:16 GMT https://live.paloaltonetworks.com/t5/general-topics/i-can-not-access-a-website/m-p/9019#M6590 emoralesa 2015-02-11T18:18:16Z Re: I can not access a website https://live.paloaltonetworks.com/t5/general-topics/i-can-not-access-a-website/m-p/9020#M6591 <HTML><HEAD></HEAD><BODY><P>Hello <SPAN style="font-size: 11.6999998092651px; font-family: 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; color: #3b3b3b;"><STRONG><A _jive_internal="true" class="jiveTT-hover-user jive-username-link" data-avatarid="1244" data-externalid="" data-presence="null" data-userid="11923" data-username="emoralesa" href="https://live.paloaltonetworks.com/people/emoralesa" style="padding: 0 3px 0 0; font-weight: inherit; font-style: inherit; font-size: 1.1em; font-family: inherit; color: #006595;">emoralesa</A></STRONG></SPAN><SPAN style="font-size: 11.6999998092651px; font-family: 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; color: #3b3b3b;"><STRONG><A _jive_internal="true" class="jiveTT-hover-user jive-username-link" data-avatarid="1244" data-externalid="" data-presence="null" data-userid="11923" data-username="emoralesa" href="https://live.paloaltonetworks.com/people/emoralesa" style="padding: 0 3px 0 0; font-weight: inherit; font-style: inherit; font-size: 1.1em; font-family: inherit; color: #006595;">emoralesa</A></STRONG></SPAN><SPAN style="font-size: 11.6999998092651px; font-family: 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; color: #3b3b3b;"><STRONG><A _jive_internal="true" class="jiveTT-hover-user jive-username-link" data-avatarid="1244" data-externalid="" data-presence="null" data-userid="11923" data-username="emoralesa" href="https://live.paloaltonetworks.com/people/emoralesa" style="padding: 0 3px 0 0; font-weight: inherit; font-style: inherit; font-size: 1.1em; font-family: inherit; color: #006595;">emoralesa</A></STRONG></SPAN><SPAN style="font-size: 11.6999998092651px; font-family: 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; color: #3b3b3b;"><STRONG><A _jive_internal="true" class="jiveTT-hover-user jive-username-link" data-avatarid="1244" data-externalid="" data-presence="null" data-userid="11923" data-username="emoralesa" href="https://live.paloaltonetworks.com/people/emoralesa" style="padding: 0 3px 0 0; font-weight: inherit; font-style: inherit; font-size: 1.1em; font-family: inherit; color: #006595;">emoralesa</A></STRONG></SPAN>,</P><P></P><P>It seems the problem is on the server side. I have tried from my laptop through a PAN firewall and it also not opening with FQDN and IP address both. It shows the no packet received from server-to-client flow. See below details <img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://live.paloaltonetworks.com/i/smilies/16x16_smiley-happy.png" alt="Smiley Happy" title="Smiley Happy" /></P><P></P><P>admin@DADA&gt; show session all filter destination 201.116.131.108</P><P></P><P>--------------------------------------------------------------------------------</P><P>ID&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Application&nbsp;&nbsp;&nbsp; State&nbsp;&nbsp; Type Flag&nbsp; Src[Sport]/Zone/Proto (translated IP[Port])</P><P>Vsys&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Dst[Dport]/Zone (translated IP[Port])</P><P>--------------------------------------------------------------------------------</P><P>21650&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; undecided&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ACTIVE&nbsp; FLOW&nbsp; NS&nbsp;&nbsp; 192.168.2.10[62729]/Trust-LAN/6&nbsp; (154.32.21.11[16039])</P><P>vsys1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 201.116.131.108[80]/Untrust-ISP&nbsp; (201.116.131.108[80])</P><P>21651&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; undecided&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ACTIVE&nbsp; FLOW&nbsp; NS&nbsp;&nbsp; 192.168.2.10[62730]/Trust-LAN/6&nbsp; (154.32.21.11[5062])</P><P>vsys1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 201.116.131.108[80]/Untrust-ISP&nbsp; (201.116.131.108[80])</P><P>21652&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; undecided&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ACTIVE&nbsp; FLOW&nbsp; NS&nbsp;&nbsp; 192.168.2.10[62731]/Trust-LAN/6&nbsp; (154.32.21.11[15647])</P><P>vsys1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 201.116.131.108[80]/Untrust-ISP&nbsp; (201.116.131.108[80])</P><P>admin@DADA&gt; show session id 21650</P><P><SPAN style="font-size: 10pt; line-height: 1.5em;">Session&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 21650</SPAN></P><P><SPAN style="font-size: 10pt; line-height: 1.5em;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; c2s flow:</SPAN></P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; source:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 192.168.2.10 [Trust-LAN]</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; dst:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 201.116.131.108</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; proto:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 6</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; sport:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 62729&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; dport:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 80</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; state:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; INIT&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; type:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FLOW</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; srcuser:&nbsp;&nbsp;&nbsp; unknown</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; dstuser:&nbsp;&nbsp;&nbsp; unknown</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; s2c flow:</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; source:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 201.116.131.108 [Untrust-ISP]</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; dst:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 154.32.21.11</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; proto:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 6</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; sport:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 80&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; dport:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 16039</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; state:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; INIT&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; type:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FLOW</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; srcuser:&nbsp;&nbsp;&nbsp; unknown</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; dstuser:&nbsp;&nbsp;&nbsp; unknown</P><P></P><P></P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; starttime&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; :Wed Feb 11 12:43:47 2015</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; timeout&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; :5sec</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; totalbytecount(c2s)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; :132</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; totalbytecount(s2c)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; :0</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; layer7 packet count(c2s)&nbsp;&nbsp;&nbsp;&nbsp; :2</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; layer7 packet count(s2c)&nbsp;&nbsp;&nbsp;&nbsp; :0 &gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; no packet received from the server</P><P></P><P>Please contact with the website provider, issue is on their side.</P><P></P><P>Hope this helps.</P><P></P><P>Thanks</P></BODY></HTML> Wed, 11 Feb 2015 18:56:54 GMT https://live.paloaltonetworks.com/t5/general-topics/i-can-not-access-a-website/m-p/9020#M6591 HULK 2015-02-11T18:56:54Z