topic Re: Unable to create new administrator in PANOS 5.0.6 in General Topics

Unable to create new administrator in PANOS 5.0.6

Gururaj — Tue, 13 Aug 2013 06:11:12 GMT

Hi All,.

Even with superuser admin role i am unable to create a new admin ( When i click ADD not opening the window ) in PAN OS 5.0.6. Is it is bug ?

Kindly help me

Regards,

Gururaj

UhMayYeah — Tue, 13 Aug 2013 06:22:38 GMT

Are you logged in as a SuperUser or as an Admin assigned with a Custom Admin role?

Make sure the Administrator has been created as Role : Dynamic -SuperUser.

VinceM — Tue, 13 Aug 2013 07:21:09 GMT

Hi,

no popup blocker ?

With an other browser ...

harshanatarajan — Tue, 13 Aug 2013 07:23:24 GMT

Could be a browser issue.

${userLoginName} — Tue, 13 Aug 2013 08:03:05 GMT

I just tested in a VM series running PANOS 5.0.6, works fine using FF and Chrome.

Have you tried different browsers as VinceM suggested?

If so I would suggest opening a support case and provide them a swal debug

Open second tab and go to https://<pa address>/debug

check debug, clear debug

replicate issue

uncheck debug

(hit refresh) copy paste test

don't forget to turn the debug off again

mbutt — Tue, 13 Aug 2013 16:43:59 GMT

i just tried it with IE as well and it is opening the window for me.

Also once you are in debug mode as bdeschut suggested try clearing the preferences as well.

Let us know if this helps.

Thanks