topic Captive Portal errors in General Topics

Captive Portal errors

diegostny — Tue, 11 Sep 2018 18:22:01 GMT

Hello

Early today the captive portal stopped working and UserID didn't get any user mappings. Users couldn't be able to login by SSO or captive portal. After some investigation, we restarted the l3-service and it come back working.

The l3svc_ngx_error.log show us this errors:

Error: pan_parse_bc_params(panos_addons/pan_l3svc_utils.c:2294): invalid request :

[error] 1761#0: *42602 open() "/var/appweb/htdocs/js/login/html5shiv.js" failed (2: No such file or directory), client: ::ffff
:10.166.5.189, server: , request: "GET /login/js/html5shiv.js HTTP/1.1", host: "captiveportal:6082", referrer: "https://captiveportal:6082/php/uid.php?vsys=1&rule=1&url=http://google%2f"

Someone has an idea what could be the reason for this?

Regards.

Re: Captive Portal errors

BPry — Wed, 26 Sep 2018 19:18:09 GMT

@diegostny,

It looks like the firewall for some reason couldn't find the JS file. If restarting the service caused things to start working again it would point to that being created with a task that the service runs when started. If it isn't a recurruing issue I wouldn't be too terribly worried about it.

Re: Captive Portal errors

MP18 — Sun, 30 Sep 2018 16:43:01 GMT

which service we need to restart in order to fx this?