topic Re: Whenever i install global protect on a new machine, it removes the windows 7 product key! in General Topics

GLOBAL PROTECT removes the windows 7 product key!

WestportIT — Wed, 03 Oct 2018 21:42:21 GMT

Whenever i install global protect on a new machine, it removes the windows 7 product key, making it non-genuine.

Is anyone else having a similar problem?

Re: Whenever i install global protect on a new machine, it removes the windows 7 product key!

BPry — Wed, 26 Sep 2018 19:22:41 GMT

Stop using non-genuine versions of Windows ;-).

If you are running into this issue and can reproduce it, I would open a TAC case and look at it with them. I've personally never seen or heard anyone else running into this issue.

Re: Whenever i install global protect on a new machine, it removes the windows 7 product key!

WestportIT — Wed, 26 Sep 2018 21:10:28 GMT

@BPry The windows is genuine. All the computers without Global Protect are fine. I have talked to Micrsoft and there is nothing wrong with the key or windows itself.

Re: Whenever i install global protect on a new machine, it removes the windows 7 product key!

BPry — Thu, 27 Sep 2018 00:57:47 GMT

@WestportIT,

I was just kidding, fully expected the license to be valid. Honestly though I think you'll likely get the run around on this as I haven't heard of anyone else ever running into this.

If you can reproduce it on-demand following whatever process you are doing, I would open a support ticket with TAC and have them follow along so they can see exactly what you are doing. Fair warning, TAC will likely kick it to being a Microsoft problem and Microsoft will probably kick it as a PAN problem. I don't think you'll get mutch traction in either direction.

Re: Whenever i install global protect on a new machine, it removes the windows 7 product key!

pmc — Thu, 27 Sep 2018 15:21:34 GMT

Yes I've got the same problem, and yes it's caused a bunch of problems.

I have a ticket open with TAC regarding it - It's been escalated a few times (They even screen recorded my compuer while replicating the problem for them) and I believe it's got to the development team.

It's definitely an issue that took us a while to figure out.

You've got a couple of options/workarounds until they fix this:

1) Use an older version of globalprotect (doesn't happen with 4.0.8-4 or 3.1.6-19)

2) Turn off the "Collect HIP Data" option on the portal. If you don't have the globalprotect specific license you're not using this feature anyway.

Re: Whenever i install global protect on a new machine, it removes the windows 7 product key!

NeilR — Wed, 10 Oct 2018 20:09:21 GMT

Same here - agree seems to be ok w 4.0.8.

Took a while to figure it

Re: Whenever i install global protect on a new machine, it removes the windows 7 product key!

DaxVC — Thu, 11 Oct 2018 11:04:48 GMT

Same here, also opened a TAC case.

Hopefully we will get a quick update on this

Re: Whenever i install global protect on a new machine, it removes the windows 7 product key!

NeilR — Tue, 18 Dec 2018 23:50:58 GMT

Anyone seen/heard anything new on this? have not seen mention in any of the 4.1.x release notes.

Or maybe they're just hoping Win 7 might go away like XP did?

Re: Whenever i install global protect on a new machine, it removes the windows 7 product key!

DaxVC — Wed, 19 Dec 2018 08:24:53 GMT

Hi,

It's mentioned in the release notes

GPC-6981

Fixed an issue where Windows activation failed upon system reboot because the Windows license was getting deleted when you enabled HIP checks.