GlobalProtect - Understand Client side Logs

Namalw — Mon, 15 Oct 2018 21:27:02 GMT

Hi Guys,

We are doing a global protect deployment and I'm new to this area. Time to time we have some users with poor performance or freequent disconnects from global protect who send us log fles.

I have tried to search documentation that could provide information around global protect logs files.

I need to understand difference of each log files and any tool or documentation to understand the logs and indication of what is causing issues.

Any suggestions?

Re: GlobalProtect - Understand Client side Logs

gwesson — Tue, 16 Oct 2018 17:16:06 GMT

Troubleshooting GP logs can be a challenge, as the logs are rather verbose. There's a really good knowledge base article that should help with some of the more common issues admins and users tend to run into:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClkBCAS

Beyond that, if you want to spend some time on learning the logs I'd recommend starting with a very simple portal/gateway setup with local auth. Check the logs of a successful connection to see what's normal. Then, start adding features for more complexity until you get to the point where your test setup mirrors your true GP setup.

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GlobalProtect - Understand Client side Logs

Re: GlobalProtect - Understand Client side Logs