topic Re: check now and Invalid image, Failed to download file in General Topics

check now and Invalid image, Failed to download file

MP18 — Fri, 26 Oct 2018 00:04:06 GMT

i was trying to download GP client 4.6 from GUI and got error

Invalid image, Failed to download file

tried few times every time got above error.

then i clicked on check now then it worked.

Need to know how i was able to download the global protect client 4.6 when i clicked on check now?

Re: check now and Invalid image, Failed to download file

Remo — Fri, 26 Oct 2018 00:10:53 GMT

The URLs behind the download buttons that the firewall uses are (as far as I know) one time download links, that are valid for a specific amount of time. But the firewall still caches these URLs. So if there are still cached URLs that were generated a while ago, they are no longer valid when you tried to download the gp client. "Check now" initiates another connection from your firewall to PaloAlto Update servers where new URLs are generated for your firewall that you now can use for some (short) time.

Re: check now and Invalid image, Failed to download file

MP18 — Fri, 26 Oct 2018 00:53:21 GMT

Many Thanks

Learning a lot from here!

Re: check now and Invalid image, Failed to download file

Alexandermartinez — Thu, 17 Oct 2019 15:21:20 GMT

Thank you so very much for your help. and posting your experience and what fix the problem.

PaloAlto is a great device but the GUI still has a long way

I had a problem with the fans running at a very high speed and there was no GUI tool to see why the was

like I said they still have a a very long way to provide the tools to fully monitor the firewall.

I would like to also see a wizard setup for few of the setting like Cisco has with setting up VPN settings.