topic Re: General - PA 5220 in General Topics

General - PA 5220

pkowalewski — Wed, 20 Dec 2017 15:40:26 GMT

I have in logs this message

Type - SYSTEM

Subsystem - General

opaque: Number of hints on disk has exceeded 5000 due to log forward failures.

Someone may have had this error ?

Mr.P

Re: General - PA 5220

BPry — Wed, 20 Dec 2017 16:25:29 GMT

@pkowalewski,

It sounds like you may have a log-forwarding policy that is improperly configured or is pointing to something that is no longer accessable. I would start by verifying that all of the information in your log-forwarding policies is actually current.

Re: General - PA 5220

pkowalewski — Thu, 28 Dec 2017 10:57:46 GMT

Hmm

I haven't any policy to log forwarding.

My set is "all log" forward.

I made a ticket in my local support of Palo Alto.

In this moment a don't have answer.

Regards

Re: General - PA 5220

Retired Member — Wed, 25 Apr 2018 07:32:17 GMT

Hi,

getting same error log.panos 8.0.7

Does someone have any information ?

Regards

Re: General - PA 5220

pkowalewski — Thu, 26 Apr 2018 06:51:06 GMT

I have a answer from support PA.

Sounds like :

"Is over 5,000 logs were recorded on the device disk, because there was a problem with transferring them to Panorama as a result of performance problems - the logs per second parameter was exceeded"

but

This is like a bufor.

Since then I have no problems with loging to Panoram and this erorr does not appear to me.

Regards

Re: General - PA 5220

dwmaas — Fri, 03 Aug 2018 14:12:30 GMT

how was this fixed?

Re: General - PA 5220

pkowalewski — Fri, 03 Aug 2018 14:17:11 GMT

I made command

> debug software restart process log-receiver

end ... SYSTEM ALERT was gone.

Re: General - PA 5220

jjhernandez — Mon, 24 Sep 2018 18:40:30 GMT

Had the same issue on the passive member of an Active/Passive HA-pair of PA-7050s running PANOS 8.0.10. Every 60 minutes, another copy of the message was logged.

The "debug software restart process log-receiver" command addressed the issue.

Re: General - PA 5220

supervik-lol3 — Wed, 10 Oct 2018 03:24:37 GMT

We had the same issue on our PA-5220 and we found this thread and ran the debug command "debug software restart process log-receiver" and it fixed the issue. Now all of our traffic logs forwards to Panorama and prior to doing this only System Logs were being forwarded.

Also to keep note is that after running the command the Alert kept coming and after check the raw logs locally it was way over teh threshold of 5000 but slowly coming down. Once it will go lower it will stop the alerts.

Re: General - PA 5220

MP18 — Tue, 30 Oct 2018 15:43:01 GMT

i ran the command but still got email alert

External Forwarding stats:
Type Enqueue Count Send Count Drop Count Queue Depth Send Rate(last 1min)
syslog 14217727 14217727 0 0 138812
snmp 0 0 0 0 0
email 1 1 0 0 0
raw 0 9074366 0 0 88644
http 0 0 0 0 0
autotag 0 0 0 0 0

Re: General - PA 5220

MP18 — Wed, 31 Oct 2018 14:37:23 GMT

issue was fixed by restart the log receiver from the root

Re: General - PA 5220

DaxVC — Mon, 18 Feb 2019 08:50:37 GMT

I'm experiencing the same issue on my standby device( PA 5250 ).

But restarting the log-receiver service did not resolve the issue.

Any other suggestions ?

Re: General - PA 5220

nagarjuna.b — Mon, 18 Feb 2019 20:45:34 GMT

Was it better in the "number of hints"(debug log-receiver rawlog_fwd show hints-stats) after you restarted the log receiver? all the logs that were failed to forward to PANORAMA are stored in the hints to forward in the next attempt. Once you restarted the log receiver the logs stored in the hints are started forwarding to PANORAMA as one log per second untill all the logs in the hints are become zero. So it may take a while to get that count down to 5000.

Not sure if there is any other issues.

Re: General - PA 5220

DaxVC — Tue, 19 Feb 2019 07:06:27 GMT

debug log-receiver rawlog_fwd show hints-stats

Hints statistics
Number of hints on disk : 0
Number of hints acked : 1
Number of hints corrupted : 0
Number of hints purged : 0

And still receiving the error...

Re: General - PA 5220

Lance — Sun, 20 Dec 2020 18:31:15 GMT

Good Evening,

I am receiving the following error in the system log every hour on a PA-5220 running PAN-OS 9.1.5. There is no Panorama in the deployment and none for the rules have log forwarding enabled.

Error, SYSTEM ALERT : high : Number of hints on disk has exceeded 5000 due to log forward...

Any takers on this problem?

Lance

Re: General - PA 5220

MP18 — Mon, 21 Dec 2020 00:14:29 GMT

@Lance

Please see this link

https://live.paloaltonetworks.com/t5/log-forwarding-discussions/quot-number-of-hints-on-disk-has-exceeded-5000-due-to-log/td-p/237571

************************

As we don´t have an Panorama anymore they activate the HIP Mach parameter: "hipmatch-any" to Panorama (under Device--> Log settings).

After that we check with "debug management-server rawlog_fwd show hint-state" that we have a lot of records in

Number of hints on disk (over 19200) so they clear all this hints with "debug management-server rawlog_fwd clear hints-all" untill reach 0.

We deativate the HIP Match to the Panorama and commit

After that we don´t have more alarms

**********************

Regards