topic GlobalProtect - Windows 10 - Client Won't display in General Topics

GlobalProtect - Windows 10 - Client Won't display

bunk3rk1ng — Fri, 02 Nov 2018 04:22:09 GMT

I have a fresh install of Windows 10. When I right click on the GlobalProtect icon in the tray no menu ever shows up. I see the GlobalProtect icon in the taskbar but any click on it will make icon dissappear. Any ideas or workarounds?

I have re-installed the client at least 5 times now and restarted my PC several times. Same behavior every time.

Gif of the issue

Re: GlobalProtect - Windows 10 - Client Won't display

Rajesh12 — Fri, 02 Nov 2018 05:38:26 GMT

Hello @bunk3rk1ng

What is the version of this GP client?

Re: GlobalProtect - Windows 10 - Client Won't display

bunk3rk1ng — Fri, 02 Nov 2018 06:14:31 GMT

4.1.6-12

Re: GlobalProtect - Windows 10 - Client Won't display

Mick_Ball — Fri, 02 Nov 2018 10:44:51 GMT

V4x no longer displays a menu on right click, just left click the settings cog in top right hand corner of GP window

Re: GlobalProtect - Windows 10 - Client Won't display

Mick_Ball — Fri, 02 Nov 2018 10:58:55 GMT

sorry @bunk3rk1ng, just seen your video clip,

have you tried to click and drag icon to the taskbar and then open it.

Re: GlobalProtect - Windows 10 - Client Won't display

bunk3rk1ng — Fri, 02 Nov 2018 16:16:43 GMT

Dragging the icon to the taskbar acts the same as launching PanGPS.exe - It looks like the app is trying to launch then the windows troubleshooter comes up. The troubleshooter solution is to launch in Windows 8 compatability mode but that doesn't change any of the behavior I'm seeing.

Re: GlobalProtect - Windows 10 - Client Won't display

BPry — Fri, 02 Nov 2018 16:57:39 GMT

@bunk3rk1ng,

I would attempt to fully uninstall and reinstall the application; it's possible that something didn't get installed correctly with the initial install.

Re: GlobalProtect - Windows 10 - Client Won't display

bunk3rk1ng — Fri, 02 Nov 2018 18:43:27 GMT

I have fully uninstalled and reinstalled more than 5 times now. I also redownloaded the installer just in case it got messed up during transport.

Still the same issue.

Re: GlobalProtect - Windows 10 - Client Won't display

LukeBullimore — Fri, 02 Nov 2018 22:36:24 GMT

The same behaviour whilst booted into Safe mode? I'm thinking it is some issue with a driver if reinstalling 5 times has not fixed

Does restarting the "PanGPS" service have any impact?

Re: GlobalProtect - Windows 10 - Client Won't display

bunk3rk1ng — Fri, 02 Nov 2018 23:27:00 GMT

Good ideas - I will try them when I get home. Although I am starting to think it might be GPC-3860 from the known issues page

https://www.paloaltonetworks.com/documentation/31/globalprotect/globalprotect-agent-rns/globalprotect-agent-3-1-release-information/known-issues

Re: GlobalProtect - Windows 10 - Client Won't display

murnimaduasli — Sat, 03 Nov 2018 01:05:24 GMT

I have this problem too

Re: GlobalProtect - Windows 10 - Client Won't display

Remo — Sat, 03 Nov 2018 02:02:36 GMT

@bunk3rk1ng

Are you able to open Global Protect when you click on the icon in the start menu instead of thr one in the system tray?

Re: GlobalProtect - Windows 10 - Client Won't display

bunk3rk1ng — Sat, 03 Nov 2018 16:08:37 GMT

@Remo wrote:
@bunk3rk1ng
Are you able to open Global Protect when you click on the icon in the start menu instead of thr one in the system tray?

@Remo Nope

Re: GlobalProtect - Windows 10 - Client Won't display

Mick_Ball — Mon, 05 Nov 2018 17:49:55 GMT

have you checked to see if there are any pointers in the workstation logs, event viewer etc...

Re: GlobalProtect - Windows 10 - Client Won't display

bunk3rk1ng — Mon, 05 Nov 2018 23:11:07 GMT

Update: I tried the workaround for GPC-3860. No change in behavior

@LukeBullimore Restarting PanGPS service had no affect either. I have not tried your safe mode idea yet since that's not really a long term solution. I might try it later if I get desperate enough lol - getting close.

@Mick_Ball wrote:
have you checked to see if there are any pointers in the workstation logs, event viewer etc...

I will check this next.

Re: GlobalProtect - Windows 10 - Client Won't display

bunk3rk1ng — Thu, 22 Nov 2018 16:01:55 GMT

Update - The issue is fixed.

Steps to fix: I have no idea. I needed to log into my VPN this morning (Cyber Monday is getting close!) so i thought I would give it another go and it works perfectly.

Sorry to future people with this problem that I don't have any more info.

My best guess is that on a fresh install there is some runtime library that is missing and eventually while installing other applications the missing one was installed.

Left / Right clicking on the GP icon now brings up the context menu.

Problem is fixed.

Re: GlobalProtect - Windows 10 - Client Won't display

phoward — Mon, 16 Dec 2019 02:34:15 GMT

I also had this problem, unable to get the client to display using multiple monitors. I did fix the problem by setting a default monitor, one of the three that I use.