topic Re: GlobalProtect - suppress the downgrade/upgrade prompt? in General Topics

GlobalProtect - suppress the downgrade/upgrade prompt?

BeKindPleaseRewind — Mon, 05 Nov 2018 15:24:42 GMT

I noticed end-users will get a prompt to upgrade/downgrade their client, depending on whether the Activated version is lower or higher than their installed version.

Is there a way to suppress and turn that off? It would IT controlled deployment upgrades more smoother and less confusing to end-users.

Is this the setting here?

Re: GlobalProtect - suppress the downgrade/upgrade prompt?

Remo — Mon, 05 Nov 2018 15:28:38 GMT

@BeKindPleaseRewind

Yes it is this setting. If you configure it to "disallow" then the users no longer see any upgrade/downgrade notifications.

Re: GlobalProtect - suppress the downgrade/upgrade prompt?

MP18 — Mon, 05 Nov 2018 17:54:47 GMT

This helpded me too.

Re: GlobalProtect - suppress the downgrade/upgrade prompt?

BeKindPleaseRewind — Tue, 06 Nov 2018 02:19:21 GMT

I tried it but I'm not sure it's working.

My Firewall is at version 4.1.2, and I installed the client version 4.1.6 and when connected I get this message:

Re: GlobalProtect - suppress the downgrade/upgrade prompt?

Remo — Tue, 06 Nov 2018 21:07:00 GMT

@BeKindPleaseRewind

What do you have configured as config refresh timeout? And did you simply reconnect again? Maybe this is only the cached setting before you did the portal config change?

Re: GlobalProtect - suppress the downgrade/upgrade prompt?

BeKindPleaseRewind — Tue, 06 Nov 2018 21:54:56 GMT

Actually I did not use the Commit button after this change - am new to this system and thought the changes were live/applied after hitting "OK" on all the popups.

I'm testing later to see if that fixed the prompt for downgrade/upgrade.