topic Re: False positive detection? in General Topics

False positive detection?

RayChan — Tue, 03 Jun 2014 06:23:19 GMT

Hello,

Our PA-500 found a virus with a file “PCCPatcher.dll” which is related to one SONY mobile software in user PC.

I’ve google it and a report published by herdProtect Anti-Malware explained that this file is mosty likely a false positive detection, the file is clean.

How can we know and proved via PA-500 that it is exactly fault?

http://www.herdprotect.com/pccpatcher.dll-fbb66205ad7722913ef778cc43764c114e6aff69.aspx

thanks & regards,

Ray

Re: False positive detection?

_slv_ — Tue, 03 Jun 2014 07:18:49 GMT

Hello

This is for You https://live.paloaltonetworks.com/docs/DOC-2769

Regards

SLawek

Re: False positive detection?

HULK — Tue, 03 Jun 2014 07:34:00 GMT

Hello Ray,

Could you please update the link to download the file “PCCPatcher.dll”.?

Thanks

Re: False positive detection?

RayChan — Tue, 03 Jun 2014 08:46:03 GMT

Hello Hulk,

In fact, the user is just using the SONY software to import photos from mobile to PC.

I've no idea about how and why this process is affected to such file.

Ray

Re: False positive detection?

RayChan — Tue, 03 Jun 2014 08:47:57 GMT

Hello slv,

Thanks for your information.

I should take this action right now.

Ray