topic Re: Global Protect not working after upgrade in General Topics

Global Protect not working after upgrade

Venkatesan_radhakrishnan — Tue, 13 Nov 2018 13:38:33 GMT

I have upgraded my passive palo alto firewall to 7.1.20 post which global protect portal is not working.

I'm seeing SSL session cache request comming in from external source. But the webpage page cannot load after adding the exception.

Same works good in primary firewall 7.0.9

7.0.9 to 7.1.0 to 7.1.20 is the upgrade path that I went.

Whenever I load portal it is requesting me to add exception for the firstime then the pages goes can't display webpage.

What could cause this issue

Re: Global Protect not working after upgrade

BPry — Tue, 13 Nov 2018 21:03:29 GMT

@Venkatesan_radhakrishnan,

Potentially wording is just off here, but if you are trying to access a passive firewall with Globalprotect I wouldn't expect any sort of response, the firewall will simply drop the connection.

Re: Global Protect not working after upgrade

Venkatesan_radhakrishnan — Tue, 13 Nov 2018 21:08:49 GMT

I have failover my secondary firewall is active now which is running 7.1.20 where GP doesn’t work. When I failover back to primary firewall it works where the version running is 7.0.9

Re: Global Protect not working after upgrade

elliotbeken — Tue, 13 Nov 2018 22:46:50 GMT

Did you have a look in the release notes for 7.1?

I know there were a few changes.

Re: Global Protect not working after upgrade

Venkatesan_radhakrishnan — Wed, 14 Nov 2018 06:30:16 GMT

Im getting error like below

There is been bug rerported before 7.1.12 or later release, Is this related to my bug.

What is proxy memory.

error pagebug issue

Re: Global Protect not working after upgrade

Venkatesan_radhakrishnan — Wed, 14 Nov 2018 06:31:00 GMT

Im getting error like below

There is been bug rerported before 7.1.12 or later release, Is this related to my bug.

What is proxy memory.

error pagebug issue

Re: Global Protect not working after upgrade

Venkatesan_radhakrishnan — Wed, 14 Nov 2018 06:32:17 GMT

It says issue is resolved in 7.1.15 but I'm running 7.1.20 which should not cause this issue

Re: Global Protect not working after upgrade

BPry — Fri, 16 Nov 2018 19:53:47 GMT

@Venkatesan_radhakrishnan,

That really doesn't look like it's your issue, not with the issue that you're seeing. Try import the cert you're using for the portal as a trusted certificate on one of the machines, this should clear the security warning. Does that allow this machine to connect or not?

Re: Global Protect not working after upgrade

Venkatesan_radhakrishnan — Fri, 16 Nov 2018 19:57:12 GMT

I have imported the certificate but it doesn’t resolve my issue

Re: Global Protect not working after upgrade

BPry — Fri, 16 Nov 2018 22:54:33 GMT

@Venkatesan_radhakrishnan,

At that point I would recommend that you open a TAC ticket so that they can take a look at it with you. At this point it could be a number of different issues that are a bit more commplicated without seeing exactly how your configuration is setup.