topic Re: "Error: Failed to connect to User-ID-Agent at x port 5007 in General Topics

"Error: Failed to connect to User-ID-Agent at x port 5007

MP18 — Sun, 18 Nov 2018 16:37:43 GMT

we got this email aler from firewall that user id agent failed to connect to x on port 5007

when i log on firewall i see user id agent is connected.

We are running version 8.0.9 on PA 5050.

how can i know the reason for disconnection on the firewall?

Raido_Rattameister — Sun, 18 Nov 2018 17:18:27 GMT

For example if UserID agent runs on Windows server and you reboot server then you will get this notificatrion.

MP18 — Sun, 18 Nov 2018 18:03:19 GMT

will try to check the logs on the server

MP18 — Sun, 18 Nov 2018 18:11:19 GMT

yes you were spot on server was rebooted due to some updates.

KonradPolakowski_OCD — Mon, 10 Feb 2020 09:20:54 GMT

Hello MP18

How did you configure email logs to get this message ? "Error: Failed to connect to User-ID-Agent at x port 5007"

I want to use snmp trap to send only this info about user agent but I can't find MIB.

Thx

Konrad