topic HA2 link down in General Topics

HA2 link down

BigPalo — Wed, 21 Nov 2018 14:56:12 GMT

The 20G link for HA2 between the two PA-5220 firewalls (Active-Passive cluster) does not work correctly. It is a direct link using single-mode fiber and 10G-LR optics with a length of approximately 550 meters.

After restarting any of the two firewalls, the HA2 link does not raise (in the Down state). We only managed to lift it after disconnecting and reconnecting the fiber patch on either of the two firewalls.

On other occasions, the HSCI port enters a flaping loop (UP / Down) continuously. It is solved by disconnecting the fiber.

We have certified the single mode link with 20G-LR working fine(included patch cords).

The firmware version of the fws is 8.0.12.

Its seems like a bug but i can not find any bug related to this in 8.0.12.

Re: HA2 link down

Brandon_Wertz — Wed, 21 Nov 2018 15:11:42 GMT

I just had a call with Palo yesterday, and I seem to recall hearing about a HSCI bug...might want to open a support case on your issue.

Re: HA2 link down

BPry — Wed, 21 Nov 2018 17:40:03 GMT

@BigPalo,

The HSCI interface has been causing a lot of issuess on the PA-3200 series as of late, but I haven't heard about many issues with the 5200 series. I'd do what @Brandon_Wertz recommends and open a ticket on the manner, it appears that HSCI is really finiky at the moment and might be better avoided if your setup allows for it.

Re: HA2 link down

MP18 — Sun, 06 Oct 2019 03:58:22 GMT

We have PA 5220 in Active passive running Pan OS 8.1.9

We have HA2 connection on HSCI port with 40Gig QSFP ER

Every few hours link goes down and then comes back automatically

In other words it is flapping.

Fiber is single mode tested and also QSFP+ tested and certified.

Any ideas?

Re: HA2 link down

BPry — Mon, 07 Oct 2019 02:10:24 GMT

@MP18,

Are these physically separated by a distance that justifies SM or are these sitting in close proximity?

Re: HA2 link down

MP18 — Mon, 07 Oct 2019 14:27:27 GMT

Yes they are 10km apart and we are using single mode with right QSFP

Re: HA2 link down

danmay1 — Mon, 23 Nov 2020 22:32:14 GMT

I have two pairs of PA-3220s in active-standby mode that have been in use for a little more than two years. They are all running 8.1.13-h3, located in the same rack, and the HSCI ports are interconnected with SR-SPF+ mods and 50 micron multimode fiber.

As recent as a few weeks ago, one pair began flapping on the HSCI port. No changes were made at the time we noticed the port flapping. One thing that I can see from the CLI is the active firewall has no link on the HSCI port, and the standby does.

We replaced the optics and fiber to no avail. We already have a TAC case open but they don't have any fixes. I know that someone already mentioned that rebooting didn't help. Does anyone have any other ideas? Is anyone on the PANOS 9.1 track and still experiencing these issues?

Re: HA2 link down

MP18 — Wed, 25 Nov 2020 03:08:45 GMT

@danmay1

In our case QSFP+ which we were using was 40km + as we were supposed to move our Passive PA to other DC.

For some reasons it was delayed and we replaced our QSFP+ with 10km range and then flapping was fixed as QSFP+ were

getting overheated due to short distance.

I will ask you to check the light levels on the QSFP?

Do you have PA recommended Vendor QSFP?

Also see if it is some bug with current version?

Also i Hope tech would have run this command less cp-log brdagent.log

Regards