topic GlobalProtect successfully connected but no traffic allowed in General Topics

GlobalProtect successfully connected but no traffic allowed

cincuadrian — Thu, 22 Nov 2018 09:58:07 GMT

Hello,

From more than 1.5k users, there are two users with the following problems:

They can connect to globalprotect portal, they receive ipadd / sm / def gateway / dns servers . There is no overlap between ip information received from firewall and local networks settings

In windows, the default route received by palo alto fw has the lowest metric, thus making as prefered route

In the monitoring portal, i see traffic matched as allow, but the user is not unable to browse the internet or accessing internal resources

Any clue ?

Re: GlobalProtect successfully connected but no traffic allowed

raji_toor — Thu, 22 Nov 2018 15:54:49 GMT

@cincuadrian For us its the saimilar. But if the username is speciefied as domain\username while connecting traffic can pass.

Its bit strange we can connect without domain mentioned but no traffic passes.

Re: GlobalProtect successfully connected but no traffic allowed

cincuadrian — Fri, 23 Nov 2018 07:11:20 GMT

raji_toor Thank you

But for us there are more than 100 users that connect only with the username and not with domain\user

Same for you ?

The users manually connect or is an automatic process ?

Re: GlobalProtect successfully connected but no traffic allowed

raji_toor — Fri, 23 Nov 2018 16:16:44 GMT

@cincuadrian Yes we have lot of users and the instructions for them is to use domain\user, and connect manually.