topic Re: PA500 Restart Reason Log in General Topics

PA500 Restart Reason Log

Si_Infrastructure — Wed, 05 Dec 2018 19:44:28 GMT

I am trying to determine why a PA500 firewall was rebooted...i ran this command: tail mp-log masterd.log and got the below. I couldn't find any references for the restart reasons. How do i know if there was a power outage? Thoughts?

2018-11-28 13:37:13.158 -0500 INFO: l3svc: received user restart
2018-11-28 13:37:13.172 -0500 INFO: l3svc: User restart reason - restart triggered by devsrvr commit
2018-11-28 13:37:13.194 -0500 INFO: l3svc: received user stop
2018-11-28 13:37:17.419 -0500 INFO: l3svc: exited, Core: False, Exit code: 0
2018-11-28 13:37:18.309 -0500 INFO: l3svc: process running with pid 11847

Re: PA500 Restart Reason Log

OtakarKlier — Thu, 06 Dec 2018 15:38:21 GMT

Hello,

What version are you running? Looks like there was a bug fix in 7.1.5.

Fixed an issue where a process (devsrvr) restarted repeatedly due to a problem with the internal URL cache structure.

Regards,

Re: PA500 Restart Reason Log

Si_Infrastructure — Thu, 06 Dec 2018 16:31:39 GMT

Hello,

we're runnining 8.0.10

Do you know where I can find a reference for the reboot reasons?

Thanks.

Re: PA500 Restart Reason Log

OtakarKlier — Fri, 07 Dec 2018 20:51:04 GMT

Hello,

I would suggest just searching the knowledge base.

Regards,

Re: PA500 Restart Reason Log

Gustavo_Aristi — Mon, 05 Oct 2020 19:21:09 GMT

This is a bit of a late response but someone might find it useful later.

If this is an HA configuration, you can find the restart reason under the ha_agent.log