topic Re: core file crash info in General Topics

core file crash info

MP18 — Wed, 12 Dec 2018 01:15:32 GMT

show system files show

-rw-r--r-- 1 root root 653 Dec 2 18:54 all_pktproc_34_8.0.9_37.pcap
-rw-rw-rw- 1 root root 30K Dec 2 18:55 all_pktproc_34_8.0.9_37.info

how can i know why system crashed?

will this crash any outage to MP or data plane?

Re: core file crash info

BPry — Wed, 12 Dec 2018 18:39:46 GMT

@MP18,

Take a technical support file and grab the TGZ file and explode it, this will create a TAR file. Once you have access to the files you'll be able to navigate to the files in question following the files displayed in your crashinfo listing.

Re: core file crash info

MP18 — Wed, 12 Dec 2018 18:44:34 GMT

But as per PA tech they say that core crash info file is not part of tech support file?

Re: core file crash info

MP18 — Wed, 12 Dec 2018 19:05:17 GMT

You are right I was able to see the crash file under

opt/var.dpo/core /crashinfo

Re: core file crash info

MP18 — Wed, 12 Dec 2018 19:06:05 GMT

You know way more than even PA TAC

Re: core file crash info

Retired Member — Thu, 09 Apr 2020 23:26:41 GMT

There's a wealth of information in those tech dump files. A lot of the times I'll poke through the logs from a tech dump before reaching out to TAC. When there is an unresolvable issue it makes life a lot easier to be able to point to the details from the logs. You can generally get that information from using the less command in the CLI but it's a lot easier to dump the file and grep through all the logs for a specific time if you already know that information. This obviously doesn't apply to core dumps but it's still useful.