topic different wildfire version in General Topics

different wildfire version

Transporter — Fri, 04 Jan 2019 15:57:52 GMT

Hello,

We have a couple of PA3020 but only one of them have different wildfire version as currently installed once we saw failed wirdfire update messages. Is it normal behaivior to have a different wildfire verison instllaed even though it is the same model? what could be the reasons of failing update?

devsrv.log	2018-12-27 14:18:17	2018-12-27 14:18:17.596 +0000 Warning: pan_cfg_sysd_parse_response_msg(pan_cfg_sysd.c:859): got error response from cfgpush.s1.comm.cfg: failed to handle WILDFIRE_UPDATE
pan_comm_0.log	2018-12-27 14:18:17	2018-12-27 14:18:17.593 +0000 pan_comm_handle_cfg_phase1(pan_host_sysd.c:2164): ctd content changed: wildfire
pan_comm_0.log	2018-12-27 14:18:17	2018-12-27 14:18:17.595 +0000 Error: _handle_WILDFIRE_UPDATE(pan_host.c:686): pan_ctd_readin_av() failed
pan_comm_0.log	2018-12-27 14:18:17	2018-12-27 14:18:17.595 +0000 Error: pan_host_handle_msg(pan_host.c:1079): failed to handle WILDFIRE_UPDATE
pan_comm_0.log	2018-12-27 14:18:17	2018-12-27 14:18:17.595 +0000 Error: pan_comm_handle_cfg(pan_host_sysd.c:582): error in handling 20: failed to handle WILDFIRE_UPDATE
pan_comm_0.log	2018-12-27 14:18:17	2018-12-27 14:18:17.595 +0000 Error: pan_comm_load_wildfire(pan_host_sysd.c:816): pan_comm_load_content() failed
pan_comm_0.log	2018-12-27 14:18:17	2018-12-27 14:18:17.595 +0000 Error: pan_comm_do_cfg_phase1_dp(pan_host_sysd.c:1930): pan_comm_load_wildfire() failed
ms.log	2018-12-27 14:18:24	2018-12-27 14:18:24.696 +0000 Error: pan_mgmtop_do_install_content(pan_ops_content.c:7050): failed to install latest WildFire

Thanks.

Best regards,

Bomi

Re: different wildfire version

Remo — Fri, 04 Jan 2019 18:40:04 GMT

Hi @Transporter

How often do your firewalls check for and install wf updates and do they do this all at the same time? After this failed update is the update still failing or is it now working again?

Re: different wildfire version

Transporter — Wed, 09 Jan 2019 10:20:23 GMT

This was due to the bug of the software version 8.1.1.

PAN-98116:

2018-12-31 10:20:12.226 +0000 Error: _sysd_lns_add_file(sysd_lns.c:152): Unable to open /proc/pan_local_info: Too many open files2018-12-31 10:20:12.227 +0000 Error: sysd_sync_connect(sysd_sync.c:243): socket():: Too many open file
2018-12-31 10:21:02.238 +0000 Error: _sysd_lns_add_file(sysd_lns.c:152): Unable to open /proc/pan_local_info: Too many open files2018-12-31 10:21:02.238 +0000 Error: sysd_sync_connect(sysd_sync.c:243): socket():: Too many open file

Wildfire issues are side effects of this dataplane issue.