topic PA 3020 boot error in General Topics

PA 3020 boot error

MP18 — Fri, 18 Jan 2019 19:41:26 GMT

when i reboot this PA 3020

i see below on console

Starting pan_hardserver: [ OK ]
Starting pan_lunasa: mv: cannot create regular file `/opt/pancfg/hsm/export/': Is a directory

019-01-18 11:41:10.109 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:328): sysd_sync_register() failed: (111) Unknown error code
2019-01-18 11:41:11.113 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:328): sysd_sync_register() failed: (111) Unknown error code
2019-01-18 11:41:12.117 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:328): sysd_sync_register() failed: (111) Unknown error code
2019-01-18 11:41:13.121 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:328): sysd_sync_register() failed: (111) Unknown error code
2019-01-18 11:41:14.126 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:328): sysd_sync_register() failed: (111) Unknown error code
Error: unable to connect to Sysd
Starting PAN Software: mv: cannot stat `/var/log/pan/wf_ramdisk.log': No such file or directory

How can i fix this please?

Regards

Mike

Re: PA 3020 boot error

BPry — Fri, 18 Jan 2019 21:39:48 GMT

@MP18,

I would really recommend contacting support on this so that they can assist you with it and get all of the required diagnostic logs. Out of curiosity, does the PA-3020 eventually boot to the CLI or does it fail to give you a prompt at all?

Re: PA 3020 boot error

MP18 — Fri, 18 Jan 2019 22:03:58 GMT

yes it give me a prompt after some time

Re: PA 3020 boot error

MP18 — Fri, 18 Jan 2019 22:07:32 GMT

i did factor reset and now it only shows

2019-01-18 12:25:44.355 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:328): sysd_sync_register() failed: (111) Unknown error code
2019-01-18 12:25:45.359 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:328): sysd_sync_register() failed: (111) Unknown error code
2019-01-18 12:25:46.363 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:328): sysd_sync_register() failed: (111) Unknown error code
2019-01-18 12:25:47.367 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:328): sysd_sync_register() failed: (111) Unknown error code
2019-01-18 12:25:48.371 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:328): sysd_sync_register() failed: (111) Unknown error code
Error: unable to connect to Sysd
Starting PAN Software: [ OK ]

Re: PA 3020 boot error

BPry — Fri, 18 Jan 2019 22:14:19 GMT

@MP18

Error: unable to connect to Sysd

That part is kind of alarming for continued operations. I would really recommend that you open a ticket with support and let them take a look at all of the logs to determine exactly what's going on.

Re: PA 3020 boot error

MP18 — Fri, 18 Jan 2019 22:19:36 GMT

will do any cli command i can use to check the system

Re: PA 3020 boot error

MP18 — Sat, 19 Jan 2019 00:40:12 GMT

Doing factory reset fixed all console messages