topic Re: Help needed in General Topics

Help needed

chris47803 — Fri, 18 Jan 2019 06:18:49 GMT

Hello,

i cant install.

after starting GlobalProtect64.msi, only the following message appears

Re: Help needed

Mick_Ball — Fri, 18 Jan 2019 09:51:34 GMT

oh Bugger!, i had this the other day and no matter how many times or what i tried it would not go away, i did fix it by deleting a reg key, let me try and find it...

Back soon...

Re: Help needed

Mick_Ball — Fri, 18 Jan 2019 10:09:10 GMT

okey dokey... pic included...

regedit

HKLM\SOFTWARE\Classes\Installer\Products

you can either search Products for GlobalProtect or..

select each entry under Products and see if GlobalProtect exists as a "ProductName"

if it does then delete it.

please backup your Grandma and teach your Registry to suck eggs blah blah blah...

Re: Help needed

chris47803 — Fri, 18 Jan 2019 18:32:06 GMT

Thanks for your quick reply.
I had already searched the entire registry. Nothing is found. Also, I searched for it on my hard drive. Also negative. Even with a newly created user, I can not install Global Protect.
Best regards, Chris

Re: Help needed

Mick_Ball — Fri, 18 Jan 2019 18:48:54 GMT

Oh sorry @chris47803. Deffo worked for me, i must have got the error for a different reason...

is it by any chance V4.18. That you are installing.

Re: Help needed

Mick_Ball — Fri, 18 Jan 2019 18:59:23 GMT

Also.... go into services and make sure the windoze installer service is running, perhaps restart it if it already is....

other options here about re installing the windoze installer again..

https://appuals.com/fix-the-feature-you-are-trying-to-use-in-on-a-network-resource-that-is-unavailable/

Re: Help needed

chris47803 — Fri, 18 Jan 2019 19:16:06 GMT

4.1.3.8

I download it via a link from the company

Re: Help needed

chris47803 — Sun, 20 Jan 2019 10:51:54 GMT

Does somebody still have an idea?

Re: Help needed

Mick_Ball — Sun, 20 Jan 2019 11:09:59 GMT

Not sure if i can offer any further advice, the error is usually because of an update or re install of software so seems strange on a new install.

i would manually find another entry in the area of the registry and search for that, just to ensure your search format is correct.

did you also check out the link i posted, i see no response....

perhaps search the web ypurself for “the feature you are trying to use is on a network resource that is unavailable”.

you will see many results but may need to find one that works for you.

Re: Help needed

Mick_Ball — Sun, 20 Jan 2019 11:13:53 GMT

This reg fixer solved it for some users,,,,

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

Re: Help needed

chris47803 — Sun, 20 Jan 2019 12:33:58 GMT

Hello,
I'd better start again from the beginning.
Global Protect was already installed and worked.

When I could no longer build a VPN one day, I uninstalled it and wanted to reinstall it.

Since then comes this error message.

I have the guidance of you through. Unfortunately without success.

I have also tried the fix from MS. I do not find Global Protect there.

Is there another tool to build a VPN with Palo Alto?

Re: Help needed

Mick_Ball — Sun, 20 Jan 2019 14:44:12 GMT

Hmmmm.... thats exactly what happened to me....

have you tried my previous advice...

to open regedit, go to HKLM\SOFTWARE\Classes\Installer\Products, open any key and find any productname, then search for that product name just to ensure your search is actually working.

or view each entry productname to see if it say palo alto or GProtect....

you can use a standard ipsec vpn client, i think open-vpn have one, you will need to point it to the palo alto gateway address.

the gateway must be configured for x-auth with group id and password...

Re: Help needed

chris47803 — Sun, 20 Jan 2019 16:40:06 GMT

I've searched the registry multiple times. Also I have used the Wise Registry Cleaner. Everything is negative. I then searched for the missing file in the registry and found something and deleted.

Now comes with installing a new error message.

Re: Help needed

Mick_Ball — Mon, 21 Jan 2019 06:22:44 GMT

Ok copy gp install file to root of c drice

open command prompt to root of c:\

type the following...

msiexec.exe /i <Name_Of_Product.msi> /qb

Re: Help needed

chris47803 — Mon, 21 Jan 2019 18:52:21 GMT

the installation went through, but it ended up with a mistake.

When starting GlopalProtect this error comes

Re: Help needed

chris47803 — Wed, 23 Jan 2019 12:07:47 GMT

Hello,

it works again. I started the tool vcredist_x64.exe from MS. Has probably repaired the .dll again.

I thank you all.

LG, Chris

Re: Help needed

Mick_Ball — Wed, 23 Jan 2019 12:10:29 GMT

Nice one Chris.