topic tech support file storage location after PAN OS 8.0.15? in General Topics

tech support file storage location after PAN OS 8.0.15?

MP18 — Tue, 22 Jan 2019 03:11:29 GMT

need to know that pre 8.0.15 tech support file was stored at root parition.

where it is stored now after 8.0.15 version?

Re: tech support file storage location after PAN OS 8.0.15?

BPry — Tue, 22 Jan 2019 22:37:15 GMT

@MP18,

Why are you trying to pull this directly from the drive? Either download it in the GUI, or TFTP export it from the CLI.

Re: tech support file storage location after PAN OS 8.0.15?

MP18 — Tue, 22 Jan 2019 22:53:49 GMT

i need to know where tech support file is stored when we run below command

show system disk-space

Filesystem Size Used Avail Use% Mounted on
/dev/md2 38G 4.5G 32G 13% /
/dev/md5 46G 3.5G 40G 9% /opt/pancfg
/dev/md6 23G 4.6G 17G 22% /opt/panrepo
tmpfs 16G 116M 16G 1% /dev/shm
/dev/md8 72G 3.7G 65G 6% /opt/panlogs
tmpfs 12M 0 12M 0% /opt/pancfg/mgmt/lcaas/ssl/private
/dev/md9 1.8T 1.3T 463G 74% /opt/panraid/ld1

Re: tech support file storage location after PAN OS 8.0.15?

MP18 — Tue, 22 Jan 2019 23:09:26 GMT

i mean to ask when you download it to gui which part of PAN os it get stored?

Re: tech support file storage location after PAN OS 8.0.15?

MP18 — Thu, 24 Jan 2019 03:18:54 GMT

i mean to ask when you download it to GUI which part of PAN OS it get stored?

Re: tech support file storage location after PAN OS 8.0.15?

BPry — Thu, 24 Jan 2019 03:59:01 GMT

@MP18,

To the best of my knowledge they haven't modified this away from what PAN-OS considers to be the root partition. You'll see opt/pancfg go up slightly due to the system making a saved configuration when you run the tech support process.

Re: tech support file storage location after PAN OS 8.0.15?

MP18 — Thu, 24 Jan 2019 04:04:41 GMT

MAny Thanks for answering the question.