H323 Gatekeeper Question

VTCguy — Mon, 28 Jan 2019 17:36:26 GMT

Hello everyone,

The agency I work for is experiencing H323 call drops. After some research I found documentation here that Palos do not support H323 signaling when a gatekeeper is in call routed mode. The gatekeeper is currently in call routed mode.

My question is, does this affect all versions of Palos or only certain versions?

Also, what would the behavior be? Would the calls not even setup? Or would they setup and get to the RTP session and then drop?

Thank you

Re: H323 Gatekeeper Question

OtakarKlier — Mon, 28 Jan 2019 22:44:21 GMT

Hello,

I have seen issues with this in the past when threat inspection has been enbabled. Try disableing your AV and threat on that policy only and see if that makes any difference. Make sure your policy is specific with source and desitnation with proper applications first so you dont accidnetally open the policy up too much.

Hope that helps.

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H323 Gatekeeper Question

Re: H323 Gatekeeper Question