topic Re: OS-X and GP - Machine Start in General Topics

OS-X and GP - Machine Start

Brandon_Wertz — Tue, 29 Jan 2019 15:26:18 GMT

Need some feedback.

On Windows 10 this doesn't seem to be a problem but for OS-X (version 10.14.3 Mojave) GP doesn't connect on a reboot. It's saying the portal isn't available. I think GP is starting up before the the NIC and that's what's causing this. Does anyone have any pointers on where to look?

We're running GP version 4.1.6.

Re: OS-X and GP - Machine Start

reaper — Wed, 30 Jan 2019 14:15:40 GMT

Could there be latency on your DNS resolution, or the speed with which you are connected (latency on DHCP, mounting your nic, some sort of CaptivePortal you first need to get past,..)

i'm on 10.14.3 also and don't have this issue on 4.1.8-2, may want to give that a spin if all else fails?

Re: OS-X and GP - Machine Start

Brandon_Wertz — Wed, 30 Jan 2019 14:38:33 GMT

@reaper wrote:
Could there be latency on your DNS resolution...?

Might be a DNS/DHCP latency thing...resources over over two distinct links one is ~40ms the other ~11ms.

Network SVI is local ~1ms though

@reaper wrote:
mounting your nic

Any pointer on where to look in OS-X for this?

@reaper wrote:

i'm on 10.14.3 also and don't have this issue on 4.1.8-2, may want to give that a spin if all else fails?

Hopefully won't come to that...I think the other two scenarios are more likely. Is there anyway to tell GP to "retry" after it initially fails?

Re: OS-X and GP - Machine Start

Brandon_Wertz — Thu, 31 Jan 2019 15:06:05 GMT

I found the problem, well at least it was relayed to me. The WiFi doesn't start up until the user has logged in if the machine is a stand-alone machine. This laptop currently isnt' domain joined. So it makes sense why GP isn't working initially.

Is there anything that can be done in GP to get it to retry?

Re: OS-X and GP - Machine Start

reaper — Thu, 31 Jan 2019 15:30:02 GMT

good question, i'm not sure honestly

there may be, i don't have that issue (but I also hardly ever shuit down my machine ...)

Re: OS-X and GP - Machine Start

Brandon_Wertz — Thu, 07 Feb 2019 16:43:57 GMT

@reaper For this I'm being asked to "fix it." I've currently got "pre-login" / "Always-on" with machine cert auth.

Since the NIC stack doesn't start until a user logs in can you explain a bit more for your config? Is your GP setting an always on, or is it user prompt?

I was just going to create a new GP profile for OS-X that was based on user prompt ahead of the always-on profile to solve the problem, but if you had another suggestion I'd love to hear it.

Re: OS-X and GP - Machine Start

reaper — Fri, 08 Feb 2019 11:58:42 GMT

mine is user prompt, which explains the big difference -_-

it only kicks in once i'm logged on