topic Re: Logged in Admins - Gui - Idle Timeout in General Topics

Logged in Admins - Gui - Idle Timeout

MP18 — Fri, 01 Feb 2019 05:48:57 GMT

When I login to PA I see

Logged in Admins - so many users with ilde timeout.

How can i fix this we have idle time out Auth with 15 mins.

Is there any config i can do so that PA can log out users from Logged in Admin display in GUI?

Re: Logged in Admins - Gui - Idle Timeout

OtakarKlier — Fri, 01 Feb 2019 21:49:32 GMT

Hello,

Where exactly do you see this?

Please advise,

Re: Logged in Admins - Gui - Idle Timeout

MP18 — Fri, 01 Feb 2019 23:12:12 GMT

here is screenshot in middle of page you see logged in admins

Re: Logged in Admins - Gui - Idle Timeout

BPry — Sat, 02 Feb 2019 04:04:32 GMT

@MP18,

Go to Device > Setup > Management > Authentication Settings:

Set the Idle Timeout value to your desired setting. By default, admin sessions will not time out until 60 minutes have elapsed.

Re: Logged in Admins - Gui - Idle Timeout

MP18 — Sat, 02 Feb 2019 04:13:32 GMT

it is already set for 15 mins.

what i see users logged during day time they do not sign out and when i check later that day it still shows them looged in.

Even if i check on late night or on weekend it shows them logged in.

I know that they work till 5PM only.

Re: Logged in Admins - Gui - Idle Timeout

OtakarKlier — Sun, 03 Feb 2019 00:55:45 GMT

Hello,

Perhaps they are logging on from a system that is always on and they are on the logs page with the refresh on and this keeps them logged in. I do this during the day just so I can periodically check on things and it doesnt log me out due to the refesh.

Hope that helps.

Re: Logged in Admins - Gui - Idle Timeout

MP18 — Sun, 03 Feb 2019 01:11:25 GMT

Many thanks for reply

Re: Logged in Admins - Gui - Idle Timeout

LukeBullimore — Mon, 04 Feb 2019 13:46:27 GMT

Hey @MP18

I had experienced the same problem before, and it seemed as though people weren't getting timed out even if they were 100% idle.

We set the idle timeout to 1 minute, sat there doing nothing and still didn't get logged out.

We logged it with PAN and it went all the way up to their development team where they confirmed its actually a bug. It's been fixed now under PAN-104041 which is targeted for PAN-OS 8.1.6 (or 8.0 equivelant.. if it will be backported to 8.0). This could be what you're experiencing.

Thanks,

Luke.

Re: Logged in Admins - Gui - Idle Timeout

MP18 — Mon, 04 Feb 2019 14:58:55 GMT

Thanks for replying back to it.

Currently we are running 8.0.9 will this be fixed in this version?