topic Connectivity to updates.paloaltonetworks.com issue in General Topics

Connectivity to updates.paloaltonetworks.com issue

zbigniew_kozyra — Fri, 01 Mar 2019 01:14:25 GMT

I can't use Management interface to connect to updates.paloaltonetworks.com. I am trying to use trust or untrust interface byt no success. I followed some Palo Alto configuration example but still no success. I would apprreciate your help.

Re: Connectivity to updates.paloaltonetworks.com issue

Raido_Rattameister — Fri, 01 Mar 2019 01:28:06 GMT

updates.paloaltonetworks.com resolves to 199.167.52.141

Do you see any traffic towards that IP in Monitor > Logs > Traffic ?

Re: Connectivity to updates.paloaltonetworks.com issue

zbigniew_kozyra — Fri, 01 Mar 2019 02:01:57 GMT

I don't see any traffic to updated.paloaltonetworks.com in monitoring. I created management profile and trying to apply it to trust or untrust interfaces. When configuring Service Route I use customize and point to trust interface (eth1/2) ip address. This doesn't work. I tried also use untrust interface (1/1) but I don't see this interface as source interface.

Re: Connectivity to updates.paloaltonetworks.com issue

Mick_Ball — Fri, 01 Mar 2019 06:13:21 GMT

If you cannot use the management interface then you may need to also change the service route for DNS.