topic Re: Global Protect and no Source User Identified in General Topics

Global Protect and no Source User Identified

Shuttermed — Thu, 07 Mar 2019 01:33:09 GMT

I have a user with Windows 7 and Global Protect who couldn't get to an internal web site. When I went to look in Monitor/Logs/Traffic I could see that the Source User field was blank and therefore not hitting the anticipated allow policies. He says it's a corporate laptop. Any other common issue that would prevent the domain/user ID from being recognized? Thank you.

Re: Global Protect and no Source User Identified

Mick_Ball — Thu, 07 Mar 2019 07:18:24 GMT

I assume this is only an issue for 1 user and you can see other GP users allowed access via source user......

please confirm...

check the logs for thier user id to see if they has ever been recognised.

if not then you may need to trigger some domain activity on logon, but if you see it now and again you may need to increase user id timeout.

Re: Global Protect and no Source User Identified

Shuttermed — Thu, 07 Mar 2019 16:37:01 GMT

Interesting. It appears to be intermittent as today I can see the user is logged in and their Source User domain and username are being picked up. Thanks much.

Re: Global Protect and no Source User Identified

Mick_Ball — Thu, 07 Mar 2019 17:16:34 GMT

OK but if it if it keeps happening then increase your "user identification timeout" to 240 mins