topic Re: Not-Applicable, Incomplete, Insufficient Data in the Application Field in General Topics

Not-Applicable, Incomplete, Insufficient Data in the Application Field

jaimegarcia714 — Fri, 22 Mar 2019 17:31:08 GMT

We're having issues with regards to VOIP on a Shoretel system. We have a Site2Site connection back to our HQ office and our phone system is down. When I take a look at the logs, I see Insufficient data and imcomplete in the application field. Can someone point me in the correct direction and solution?

Re: Not-Applicable, Incomplete, Insufficient Data in the Application Field

OtakarKlier — Fri, 22 Mar 2019 18:08:03 GMT

Hello,

In my experience this is due to a routing issue. What the firewall is saying is that there were not enough packets for it to determine what it actually was.

Regards,

Re: Not-Applicable, Incomplete, Insufficient Data in the Application Field

jaimegarcia714 — Fri, 22 Mar 2019 18:45:13 GMT

Thanks,

where do I go from here?

Re: Not-Applicable, Incomplete, Insufficient Data in the Application Field

BPry — Fri, 22 Mar 2019 18:49:09 GMT

@jaimegarcia714 ,

Verify that you can actually route to the system (ICMP, MGMT access, something) to see if you are even reaching the system and receiving return traffic. This could also be verified by looking at the detailed log view in the bytes sent, bytes received field. Also, might be a good idea to verify that your tunnel is actually up if it was working previously and just stopped.

Re: Not-Applicable, Incomplete, Insufficient Data in the Application Field

sandor.alonso — Mon, 25 Mar 2019 00:56:21 GMT

I'm also having Connectivity issues with Shoretel system. I have a hybrid network some sites are IPSec site 2 site connection back to our Data Center (Hub and Spoke) and some are MPLS. Is there a best practice or standard when setting up Palo Alto's with Shoretel systems?

Any help will be greatly appreciated.

Thank you!

Re: Not-Applicable, Incomplete, Insufficient Data in the Application Field

MP18 — Mon, 25 Mar 2019 17:20:40 GMT

As mentioned please check the routing both ways?

USe the test routing command from cli.

Re: Not-Applicable, Incomplete, Insufficient Data in the Application Field

jeremy.larsen — Mon, 25 Mar 2019 22:57:58 GMT

What specific issues are you having? Do you run into 1-way audio at all or will VOIP not pass period?

Re: Not-Applicable, Incomplete, Insufficient Data in the Application Field

sandor.alonso — Mon, 25 Mar 2019 23:02:07 GMT

At times we would receive 116 error messages than see a bunch of red N squares in the Connectivity Map. No problems with one way audio. But want to see if there is a best practice I can reference from.