topic Faulty Device - Config Wipeout in General Topics

Faulty Device - Config Wipeout

nsrini1991 — Tue, 02 Apr 2019 05:06:41 GMT

Hi Experts,

We want to remove the configuration from the failure firewall before shipping faulty device back to PA. Since firewall isn’t booting up, we’d not be able to do “Factory Reset” to wipe out old config.

We need to delete old configs. Can someone please assist

Re: Faulty Device - Config Wipeout

RenatoMartins — Tue, 02 Apr 2019 09:26:22 GMT

Hello,

From cli, run the following command:

request system private-data-reset

Erases all the logs and IP configuration and settings. except management IP address.

I hope this helps!

Re: Faulty Device - Config Wipeout

nsrini1991 — Tue, 02 Apr 2019 09:44:16 GMT

Hi, Thanks. As mentioned firewall is NOT getting Booted/ Hardware failure to get CLI access.

Re: Faulty Device - Config Wipeout

BPry — Tue, 02 Apr 2019 18:35:06 GMT

@nsrini1991,

You would need to remove the drives if assessable and remove the files manually via whatever you mount the drives in. Sadly if the device is fully non-functional and isn't large enough to allow removable drives this isn't something that can be done.