topic Re: URL filtering issue in General Topics

URL filtering issue

AzerbaijanSupermarkets — Wed, 03 Apr 2019 07:10:21 GMT

Good day,

I have such kind of issue after PAN update to 9 version.

Here are 5 allow categories, pre-defined categories (low-risk, medium-risk, high-risk and newly-registered-domains), which I want to make alert. But after change, all of categories became allow.

Have any of you faced this kind of situation?

Thanks in advance.

Re: URL filtering issue

AzerbaijanSupermarkets — Wed, 03 Apr 2019 08:11:29 GMT

I figured out, that when I search for high-risk and block it like this, this issue happens.

When I don't search and block it directly from the list, it works.

Is it some kind of bug or anything else?

Re: URL filtering issue

Adam_Scarboro — Thu, 04 Apr 2019 16:11:38 GMT

We just ran into this exact same issue and it appears you hit the nail on the head with regard to the bug. Using the search to look for "risk" so most of the new categories could be found easily and changed causes all categories to be reset to allow. We then reverted back to our original config to get the url settings correct again. The next time we scrolled down through the list to each category without using the search feature and we were able to set the behavior on the new categories without it resetting everything else to allow.