topic Re: Tech support file and looking for High Virtual Memory and Commit logs in General Topics

Tech support file and looking for High Virtual Memory and Commit logs

MP18 — Tue, 09 Apr 2019 00:44:28 GMT

Whe we unzip the Tec support file which folder i should click on to check the commit failure and high Virtual memory utilizations?

Re: Tech support file and looking for High Virtual Memory and Commit logs

BPry — Tue, 09 Apr 2019 03:18:05 GMT

@MP18,

The tech support files are not a good place to look at this information. Is there any reason you are attempting to do this with the tech support file and not directly on the box itself?

Re: Tech support file and looking for High Virtual Memory and Commit logs

MP18 — Tue, 09 Apr 2019 03:50:26 GMT

I was trying to check two things on the box continous commit failure on PA 200 running 8.0

Also we have another issue where all PA connecting to M500 on April 5 were disconnected and later connected .

This happended few times over the night.

I was curious how can i see high netstat or high Virtual memory usage for April 5?

All the commands which i run now only give me current stats.

Re: Tech support file and looking for High Virtual Memory and Commit logs

BPry — Tue, 09 Apr 2019 20:05:46 GMT

@MP18,

All of the commit failures should document a reason within the job id correlating to that commit action. What is the message saying?

For historical memory stats look at mp-monitor.log. You might have to look at the historical logs depending on how often your mp-monitor log rotates. In the support dump it'll be located at /var/log/pan/

Re: Tech support file and looking for High Virtual Memory and Commit logs

MP18 — Thu, 22 Feb 2024 00:59:34 GMT

This commit does not give any specfic error

i enable the debug for devsrv server and here is output of failed commit

Re: Tech support file and looking for High Virtual Memory and Commit logs

MP18 — Sat, 13 Apr 2019 00:06:34 GMT

Is this possible to know the reason for commit failure on PA 200 running 8.0 from above logs?

Re: Tech support file and looking for High Virtual Memory and Commit logs

MP18 — Wed, 17 Apr 2019 00:40:00 GMT

Thanks for replying to the question.