Global Protect User cant login to the portal

pkathiria — Thu, 11 Apr 2019 23:34:06 GMT

User can login to GlobalProtect Portal normally. However, clicking a link to download the GlobalProtect client fails with the following error: "Could not find file".

Note: Global Protect agent has already installed and activated on peers

Re: Global Protect User cant login to the portal

LukeBullimore — Fri, 12 Apr 2019 13:47:51 GMT

Hey @pkathiria

This error shows when no GlobalProtect Client is activated on the firewall, meaning the firewall doesn't have it in its filesystem to serve as a download for users.

Navigate to Device -> GlobalProtect Client and verify you have at least one version that is both downloaded and activated. For your reference, the current recommended GlobalProtect Agent version is 4.1.10 / 5.0

Cheers,

Luke.

topic Global Protect User cant login to the portal in General Topics

Global Protect User cant login to the portal

Re: Global Protect User cant login to the portal