Traps Agent is not upgrading automatically from Internet.

ssnohman — Sat, 27 Apr 2019 14:27:14 GMT

Dear,

My traps agent is not upgrading from internet when users machines are out of my domain.

Please support urgently.

my contact is +966545358702 and email is snohman@live.com

Re: Traps Agent is not upgrading automatically from Internet.

Remo — Sat, 27 Apr 2019 19:49:47 GMT

Hi @ssnohman

Welcome to the community!

First I need to mention that if you need urgent support you need to contact paloalto directly by creating a support case. Here in the community you get best effort support from people who help in free time - so you cannot expect someone to call you directly to help.

Anyway, do you have traps on-prem or the cloud service? In case of on-prem, is your traps server available from the internet or do you have a dedicated one in your DMZ? Do these clients have internet access or is there a general problem?

Regards,

Remo

PS: There is a forum specially for Traps questions: https://live.paloaltonetworks.com/t5/Endpoint-Traps-Discussions/bd-p/Endpoint_Discussions

topic Traps Agent is not upgrading automatically from Internet. in General Topics

Traps Agent is not upgrading automatically from Internet.

Re: Traps Agent is not upgrading automatically from Internet.