topic Re: Commit Failed (4.0.4) in General Topics

Commit Failed (4.0.4)

Duplem — Wed, 12 Oct 2011 15:36:50 GMT

Hello,

Commit on our PA4050 Cluster running in Active-Passive mode on PANOS 4.0.4 is not working since today.

We get the following messages :

Operation

Commit

Status

Completed

Result

Failed

Details

device: config commit phase 1 aborted
Management server failed to send phase 1 to client pppoed
Management server failed to send phase 1 abort to client pppoed
Commit failed

Could you please help us to diagnose and resolve this issue ?

Best Regards,

Emmanuel Duplaa

Re: Commit Failed (4.0.4)

gswcowboy — Wed, 12 Oct 2011 16:02:16 GMT

See if you're mgmtsrv or devsrvr procesess are running high memory utilizaton.

>show system resources | match mgmt

>show system resources | match dev

You could restart the processes but I'd recommend calling into PAN Support as you're in a clustered deployment to make sure nothing goes awry.

Re: Commit Failed (4.0.4)

friento — Wed, 12 Oct 2011 16:21:40 GMT

This is still happenning on 4.05. So frustrating.

Re: Commit Failed (4.0.4)

gswcowboy — Wed, 12 Oct 2011 16:23:46 GMT

Please call into PAN Support to further analyze the issue incurred on 4.0.5 @friento

Re: Commit Failed (4.0.4)

Duplem — Mon, 17 Oct 2011 16:19:53 GMT

Hello,

Here comes the final feedback for this issue.

We solved the problem by restarting the whole management plane in order to restart pppoed process.

So we did a switchover, and then type "request restart software" on passive member. Back on it, commit was working like a charm.

However, this is a workaround, not a solution. Hope PA will soon find a definitive patch

Best Regards,

Emmanuel

Re: Commit Failed (4.0.4)

gswcowboy — Mon, 17 Oct 2011 16:44:00 GMT

Hello Emmanuel,

Glad it worked out in the end. I would request an upgrade to PANOS 4.0.5. However, this would require a reboot so a maintenance window is recommended. If the issue resurfaces, I encourage you to call PAN Support so that we can assist with debugging the issue.

Regards,

Renato

Re: Commit Failed (4.0.4)

jargal — Mon, 02 Apr 2012 01:20:16 GMT

Hello,

My device PA500 mode PANOS is 4.0.5 not working yesterday.

Following message error:

    device: config commit phase 1 aborted
    Management server failed to send phase 1 to client ikemgr
    Management server failed to send phase 1 abort to client ikemgr
    Commit failed

So open "network" tab and click IPSec tunnel

Following message error: error: op command for client ikemgr timed out

Please help !

Re: Commit Failed (4.0.4)

mikand — Mon, 02 Apr 2012 10:14:08 GMT

1) Does "debug software restart management-server" solve your issue?

2) If not, does a complete reboot of the whole box solve your issue?

3) If not, does an upgrade (if possible) to latest 4.1.x (currently 4.1.4 if im not mistaken) solve your issue?

Regarding upgrade you need (I think) first upgrade to 4.1.0 and then upgrade to latest (4.1.4?).

Re: Commit Failed (4.0.4)

Duplem — Mon, 12 Jun 2017 12:41:50 GMT

Hello,

I thought I kept you updated about this problem. It is solved for months now.

A "debug software restart management-server" command solved the issue.

We have also upgraded our software version to 4.0.8 few weeks after to prevent any new occurrence.

Best regards,

/duplem