topic Re: How do I make a feature request for GlobalProtect? in General Topics

How do I make a feature request for GlobalProtect?

calasyr — Fri, 03 May 2019 21:00:16 GMT

I'd love it if the last Gateway I used was the default on my list instead of Best Available. Or if this was an option that I can turn on.

If I am on a different network, perhaps it makes sense to default to Best Available, but it never picks the best available for me. I live close to one of our offices and work out of one that is slightly farther away, but need access to things I can only access from where I work.

So how do I request such a feature?

Re: How do I make a feature request for GlobalProtect?

calasyr — Fri, 03 May 2019 21:01:46 GMT

Or even put my most frequent choice at the top of the list. It's scroling down that list all the way to the bottom that is so annoying.

Re: How do I make a feature request for GlobalProtect?

Remo — Fri, 03 May 2019 21:09:04 GMT

Hi @calasyr

Reach out to your SE to have her/him create a feature request.

Regards,

Remo

Re: How do I make a feature request for GlobalProtect?

calasyr — Fri, 03 May 2019 21:10:42 GMT

I have no idea what an SE is or how to reach out to him/her.

Re: How do I make a feature request for GlobalProtect?

calasyr — Fri, 03 May 2019 21:11:32 GMT

Support engineer? How does one find an SE?

Re: How do I make a feature request for GlobalProtect?

Remo — Fri, 03 May 2019 21:12:42 GMT

SE = Sales Engineer

In this case I think you need to ask the responsible firewall administrators in your company as they should know the PaloAlto SEs.

Re: How do I make a feature request for GlobalProtect?

calasyr — Fri, 03 May 2019 21:19:33 GMT

Thanks.

Re: How do I make a feature request for GlobalProtect?

Mick_Ball — Fri, 03 May 2019 21:24:02 GMT

You could creat a portal config for yourself, add the same gateways but have your preferred as high or highest priority then the other/others as low or lowest.

Re: How do I make a feature request for GlobalProtect?

calasyr — Fri, 03 May 2019 21:39:20 GMT

That sounds interesting. Thanks.

But from what I've googled, it seems like a complicated process. Not even sure if I have the right document.

Does anyone know if there is a straightforward, less than 18 step process that works on a Mac somewhere on the web?

Re: How do I make a feature request for GlobalProtect?

Mick_Ball — Sun, 05 May 2019 09:37:49 GMT

on the firewall just clone your existing portal/agent/config.

move the new config to the top, add your name in user/group section and set your own gateway priority.

My ipad will allways connect to A1-4, unless it returns no SSL handshake, then it will connect to A1-5

works well on IPad IOs so should be OK on a Mac.

Re: How do I make a feature request for GlobalProtect?

calasyr — Sat, 11 May 2019 15:32:47 GMT

The Mac version of the software, at least in our organization, doesn't seem to have a way to clone anything in the firewall, assuming this is even what you're referring to. Looks like you have some additional installed.

Re: How do I make a feature request for GlobalProtect?

Mick_Ball — Sat, 11 May 2019 16:26:10 GMT

@calasyr , sorry for the confusion.

you need to administer the firewall portal. This is where you set your globalprotect connection preferences, this is then pushed to your device on authentication.

Re: How do I make a feature request for GlobalProtect?

calasyr — Sat, 11 May 2019 16:30:32 GMT

Administer the firewall portal. Hmmm.... I wonder what that means. 🙂

Not a network admin here. Just a guy using the VPN.

Thanks, anyway.