topic Re: Device document error in General Topics

Device document error

Retired Member — Wed, 23 May 2018 12:33:32 GMT

Hello all, I have a PA-220 I am trying to import into Panorama, but am getting an error. I have added the Panorama IP on the PA-220 and the PA-220's serial into Panorama's Managed Devices, and it's showing connected. However, when I go to Import device configuration to Panorama, I get the "Device document was not found for configuration import" error.

I have added other firewalls in recently with no issues, not sure why I am having troubles on this one.

Any help would be greatly appreciated!

Thanks!

Re: Device document error

Retired Member — Wed, 23 May 2018 12:38:10 GMT

Also, I am running 8.0.6-h3 on the PA-220.

Here's an image of the error.

Re: Device document error

Retired Member — Fri, 25 May 2018 19:45:04 GMT

FYI, the fix was to upgrade Panorama to 8.0.6-h3.

Re: Device document error

IvanKovacevic — Wed, 08 May 2019 14:11:40 GMT

I have experienced the same error message on 8.1.6 code and restarting Panorama management service helped.