topic Re: Page not loading properly in General Topics

Page not loading properly

FarzanaMustafa — Tue, 21 May 2019 06:26:06 GMT

Hello,

We have a simple rule placed at the top allowing users to connect to Netflix. However, the page is not loading properly.

No SSL Decryption in place. How to fix the issue?

Re: Page not loading properly

ShaiW — Tue, 21 May 2019 08:58:41 GMT

Hi @FarzanaMustafa

Do you have URL filtering profiles in use? Did you check if maybe there is another app blocked for the same source-IP?

It looks like some element on the web site is blocked so you might try using the browser developer tools to see what requests are sent by the browser and do not receive proper replies from Netflix.

Shai

Re: Page not loading properly

FarzanaMustafa — Wed, 22 May 2019 00:28:54 GMT

Thanks for the response.

I followed the KB below and it worked!

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClqpCAC