topic Re: GlobalProtect 5.0.2 Issues? in General Topics

GlobalProtect 5.0.2 Issues?

MikeC — Fri, 24 May 2019 01:14:20 GMT

Anyone experiencing any issues with GP 5.0.2?

I started an upgrade this week. So far so good, but a few users experienced an odd issue during the upgrade. You'd click download, then when you click install, their screen went completely black. The upgrade completes successfully if you want it out but have to restart the explorer.exe process to get your desktop icons back

Re: GlobalProtect 5.0.2 Issues?

kiwi — Fri, 24 May 2019 07:30:43 GMT

Hi @MikeC ,

Did you see the same behaviour in 5.0.1 ?

I'd recommend reaching out to support to have this behaviour investigated.

GP 5.0.2 is relatively new and not considered a preferred release yet.

https://live.paloaltonetworks.com/t5/Product-Updates-and-New-Feature/Palo-Alto-Networks-Support-Software-Release-Guidance/ta-p/154892

Cheers,

-Kiwi.

Re: GlobalProtect 5.0.2 Issues?

BPry — Fri, 24 May 2019 12:53:47 GMT

@MikeC,

Haven't had anyone report that issue in the environments I have running 5.0.2, but I also don't have a huge amount of Windows users in those environments. Is there anything shared across these devices, like machine make/model and OS build?

Re: GlobalProtect 5.0.2 Issues?

MikeC — Fri, 24 May 2019 19:14:33 GMT

@kiwi I know but I went with 5.0.2 because of others informed me that a lot of bugs from 5.0.1 would be resolved in 5.0.2

@BPry So far it was only 2 users, one was windows 10 and the others windows 7. Both dell but different models. I have had many people successfully upgrade already.

5.0.2 has been working great for me so far

Re: GlobalProtect 5.0.2 Issues?

Remo — Fri, 24 May 2019 20:16:19 GMT

@kiwi

What I can tell from my experience and from quite a few hours of testing with 5.0.0 and 5.0.1: Don't use these versions! Upgrade to 5.0.2 as fast as possible! (a little bit more I wrote here: https://live.paloaltonetworks.com/t5/General-Topics/Global-Protect-5-0-2-working-deployments-configurations-open/m-p/260183#M73745

@MikeC In our environment 5.0.2 also works great - maybe the best version ever. These problems seem to be happening only on these 2 computers and as long as you cannot reproduce the issue or have detailed logs which show the reason is GP I would not open a case, because there will probably no result. On the topic of the upper link I try to consolidate the informations about 5.0.2.