topic Re: TS-Agent Signature Issue in General Topics

TS-Agent Signature Issue

sgoethals — Tue, 28 May 2019 14:19:45 GMT

Hi,

I am setting up a new Windows 2016 server that will host RDS. I have installed TS-Agent (8.0.12). No issues installing, however, the service won't start.

I am receiving receiving the following:

The PAN TS Service failed to start for the following reason:

Windows cannot verify the Digital Signature for the file. A recent hardware or softrware change might have installed a file that is installed incorrectly or damaged or might be malicious software from an unknown source.

Has anyone else seen this or no of a work-around other than disabling signature checking on files.

Thanks for the help.

Re: TS-Agent Signature Issue

Remo — Tue, 28 May 2019 14:53:10 GMT

Hi @sgoethals

You need to update the ts agent software to version 8.1.

--> https://docs.paloaltonetworks.com/pan-os/8-1/terminal-services-agent-release-notes/terminal-services-ts-agent-8-1-release-information/features-introduced-in-ts-agent-8-1.html#id184LH0B0T9E

Re: TS-Agent Signature Issue

sgoethals — Tue, 28 May 2019 15:48:10 GMT

Thank you so much. for the reply Does it matter that I am runing PAN OS 8.0.10 at the moment? What is the rule for different versions of TS Agent and the compatibility with the PAN OS? I thought if I was on the 8.0 branch, I had to stay on the same for TS Agent.

I am planning to upgrade to a new version of PAN OS, but I wasn't planning on doing this until after I have my new RDS Server installed.

Re: TS-Agent Signature Issue

Remo — Tue, 28 May 2019 15:54:17 GMT

Actually right now I don't have the official recommendation in my mind ... but I use it the same way: TS Agent on 8.1 and firewalls on 8.0 ... works perfectly fine.

Re: TS-Agent Signature Issue

sgoethals — Wed, 29 May 2019 11:13:10 GMT

Thanks for the help. Installing the latest agent as you indiciated fixes the issue.