topic Re: Globalprotect portal not found in General Topics

Globalprotect portal not found

ROSSIGNOL — Wed, 26 Jun 2019 12:44:42 GMT

Hello,

I'm having some issues connecting with globalprotect with one laptop.

The 4.1.10 version was installed . Tried with 4.1.12 and 5.0.2, same issue.

I can connect via the browser without issues. install and uninstall a few times with no luck...

Re: Globalprotect portal not found

hshawn — Wed, 26 Jun 2019 15:30:46 GMT

Make sure the client endpoint has the proper certs installed I have seen this happen when the endpoint is either missing certs needed or has expired certs. Wrestled with theis recently and discovered the user cert being used for authentication was expired. popped a new on e on there and fixed it right up

Re: Globalprotect portal not found

Mick_Ball — Wed, 26 Jun 2019 15:58:01 GMT

The client logs will give a good reason for not connecting.

post them if that helps/...

Are you seeing a connection attempt on the firewall Device\Monitor\System

Re: Globalprotect portal not found

ROSSIGNOL — Thu, 27 Jun 2019 07:32:37 GMT

Hello,

We are not using certificate for authentication..

Re: Globalprotect portal not found

Abdul_Razaq — Thu, 27 Jun 2019 10:02:05 GMT

@ROSSIGNOL

Make sure you are putting only IP as portal ( dont include https://....).

Re: Globalprotect portal not found

ROSSIGNOL — Thu, 27 Jun 2019 14:50:33 GMT

I'm using the gateway address without https 🙂