topic Issues with Panorama and Cloud Services Verification - CP_DECRYPT_FINAL_FAIL in General Topics

Issues with Panorama and Cloud Services Verification - CP_DECRYPT_FINAL_FAIL

JohnMaki — Mon, 01 Jul 2019 20:32:33 GMT

So I was tieing my Panorama to my Cloud Services and when I go to verify my account in Panorama after installing the Logging licence i get the following error when entering my OTP from the Support portal into Panorama.

Failed to verify account. CP_DECRYPT_FINAL_FAIL

I am Super User BTW in Support Portal.

Please Help

Re: Issues with Panorama and Cloud Services Verification - CP_DECRYPT_FINAL_FAIL

BPry — Tue, 02 Jul 2019 03:44:26 GMT

@JohnMaki,

Are you decrypting the traffic between your Panorama instance and PAN?

Re: Issues with Panorama and Cloud Services Verification - CP_DECRYPT_FINAL_FAIL

JohnMaki — Tue, 02 Jul 2019 14:35:04 GMT

No we are not. I haven't been able to find much on the googles about this either.

Re: Issues with Panorama and Cloud Services Verification - CP_DECRYPT_FINAL_FAIL

JohnMaki — Wed, 03 Jul 2019 19:01:44 GMT

So apparently it is a Bug in 9.0.2.

This is a known issue currently being investigated by Engineering via bug IDs CYR-7662, PAN-118414
OTP verification failure with error CP_DECRYPT_FINAL_FAIL is caused by a regression in Panos version 9.0.2 and later.

If you are seeing this OTP error, it is likely that you are on panorama version 9.0.2 and the only work-around we have right now is to downgrade the Panos version to 9.0.1

Re: Issues with Panorama and Cloud Services Verification - CP_DECRYPT_FINAL_FAIL

SoporteITS — Tue, 16 Jul 2019 06:44:15 GMT

Hi,

Do you know if the 9.0.3 solves it?

Regards.

Re: Issues with Panorama and Cloud Services Verification - CP_DECRYPT_FINAL_FAIL

tchirica — Tue, 16 Jul 2019 09:32:05 GMT

No, it is not fixed in 9.0.3.

If you run 9.0.2, you still have to downgrade to 9.0.1 to perform the OTP verification.

Re: Issues with Panorama and Cloud Services Verification - CP_DECRYPT_FINAL_FAIL

Justin_Payne — Wed, 08 Jan 2020 19:28:27 GMT

Has this been fixed yet?

Re: Issues with Panorama and Cloud Services Verification - CP_DECRYPT_FINAL_FAIL

JokinLete — Thu, 09 Jan 2020 13:34:14 GMT

Hi,

In our case, the upgrade of the plugin has solve the registration issue.

Regards.