topic Problem with Support Account in General Topics

Problem with Support Account

Visionware_SA — Wed, 24 Jul 2019 17:20:32 GMT

Hi,
I've just created an account with a PA-220 associated to it following the official documentation found in
https://docs.paloaltonetworks.com/pan-os/8-0/pan-os-admin/getting-started/register-the-firewall#

I've finished the activation of the account but when i sign in i get the following message
"You have no active memberships in the support portal. Please make sure to sign in with an email address that is associated with a support portal account. Click here to log out from this account."

What should i do?

Re: Problem with Support Account

BrandonWright — Wed, 24 Jul 2019 19:28:47 GMT

For any problems associated with logging into the support portal, or dealing with registered Assets, I would call the support number. Especially since it looks like you can log in, but aren't associated to the proper account.

https://www.paloaltonetworks.com/company/contact-support

I would use the form based help, or call the technical support line.

Thanks,

Brandon