9.0.3 fails to download because 9.0.0 is 'not loaded' (but that's not the case)

StevenEerdekens — Wed, 31 Jul 2019 13:26:21 GMT

Anybody seen this already?

Although 9.0.0 is already downloaded/installed the error is the one you get if you're running a 8.1 release and downloads 9.0.3 without first downloading the 9.0.0 base image. Same behaviour with 9.0.1 and 9.0.2. Device is a PA-220 .

Re: 9.0.3 fails to download because 9.0.0 is 'not loaded' (but that's not the case)

S.Cantwell — Wed, 31 Jul 2019 13:45:26 GMT

My recommendation is to re-install 9.0.0, do not reboot and try it again.

There just appears to be some logic that is looking for the 9.0.0 and it does not see it.

While I do not disagree and see that 9.0.0 is installed, just humor us and click the "reinstall" link, and then try your upgrade to 9.0.3.

At least it will be 1 troubleshooting step out of the way.

Thanks

topic 9.0.3 fails to download because 9.0.0 is 'not loaded' (but that's not the case) in General Topics

9.0.3 fails to download because 9.0.0 is 'not loaded' (but that's not the case)

Re: 9.0.3 fails to download because 9.0.0 is 'not loaded' (but that's not the case)