https://live.paloaltonetworks.com/t5/general-topics/unable-to-get-system-info/m-p/285153#M76392 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="tasks.png" style="width: 679px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/21124i00D47F47551C0D84/image-size/large/is-moderation-mode/true?v=v2&amp;px=999" role="button" title="tasks.png" alt="tasks.png" /></span></P><P>pan_task seems a little vague. I would like to drill down into that process to see where it's hanging ...</P> Mon, 26 Aug 2019 21:53:37 GMT craigomatic 2019-08-26T21:53:37Z https://live.paloaltonetworks.com/t5/general-topics/unable-to-get-system-info/m-p/285143#M76391 <P>This is a new one for me. My system is showing "active" (in active/passive) but the GUI is frozen and I see the following on the dashboard:</P><P>&nbsp;</P><P>PANOS 8.1.9</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="From the dashboard" style="width: 615px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/21121i95A6281377378DF8/image-size/large/is-moderation-mode/true?v=v2&amp;px=999" role="button" title="fail.png" alt="From the dashboard" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">From the dashboard</span></span></P> Mon, 26 Aug 2019 21:43:51 GMT https://live.paloaltonetworks.com/t5/general-topics/unable-to-get-system-info/m-p/285143#M76391 craigomatic 2019-08-26T21:43:51Z https://live.paloaltonetworks.com/t5/general-topics/unable-to-get-system-info/m-p/285153#M76392 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="tasks.png" style="width: 679px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/21124i00D47F47551C0D84/image-size/large/is-moderation-mode/true?v=v2&amp;px=999" role="button" title="tasks.png" alt="tasks.png" /></span></P><P>pan_task seems a little vague. I would like to drill down into that process to see where it's hanging ...</P> Mon, 26 Aug 2019 21:53:37 GMT https://live.paloaltonetworks.com/t5/general-topics/unable-to-get-system-info/m-p/285153#M76392 craigomatic 2019-08-26T21:53:37Z https://live.paloaltonetworks.com/t5/general-topics/unable-to-get-system-info/m-p/285269#M76398 <P>debug software restart process management-server</P><P>Process mgmtsrvr was restarted by user [user]</P><P>&nbsp;</P><P>This did not return the management function. I ended up rebooting, then synching the config to the other HA member (configs were NOT synched previously), then upgrading both to 8.1.9-h4.</P> Tue, 27 Aug 2019 12:10:08 GMT https://live.paloaltonetworks.com/t5/general-topics/unable-to-get-system-info/m-p/285269#M76398 craigomatic 2019-08-27T12:10:08Z