Critical error on PA 5000 series running 8.0.12 IOS

NSRCSupport — Sun, 01 Sep 2019 05:43:17 GMT

Guys,

have 2 PA in HA activs-passive mode, couple of days back Active PA was displaying a notification as

"A critical error has been detected preventing proper boot up of the device.The system is in maintenance mode"

We rebooted and reconfigured with all HA configs and integrated into HA pair again.

This week i see the same ERROR on our other device(passive). Does anyone faced this issue? what is the possible solution ?

Help !

Re: Critical error on PA 5000 series running 8.0.12 IOS

S.Cantwell — Tue, 03 Sep 2019 19:14:38 GMT

Ok, so I am so to start out and say I am confused... 😛

I get that the Active FW did not boot up properly (so this leads me to believe that the other FW was actually the one passing traffic)

I then understood that you rebooted and otherwise fixed the Active box, so now it is properly passing traffic.

What I am not clear about, is.. that is appears your passive FW was shutdow/rebooted, with same/similar issue.

My question would be... did you know that you/coworker rebooted passive FW?

You will need to get a tech support file (after getting passive FW back online) and open ticket with TAC.

The troubleshooting for RCA (root cause analysis) is beyond the scope of us at the LiveCommunity. 😛