topic Captive portal is not working on Chrome browser only in General Topics

Captive portal is not working on Chrome browser only

MohammedAsik — Wed, 18 Sep 2019 09:31:50 GMT

Hi Team

In my premise we have more than 200 machines, In all of the machine Captive portal is not working on chrome browser only but its working fine on IE and firefox browser.

Its not seems like browser issue. Something related to PA firewall.

Please help me to fix the issue.

Regards

Mohammed Asik

Re: Captive portal is not working on Chrome browser only

JulioMancia — Wed, 18 Sep 2019 14:30:15 GMT

Could be decryption related Chrome will append "https", Firefox does not. But I am just guessing because you have provide zero detials about your policies.

Re: Captive portal is not working on Chrome browser only

MohammedAsik — Wed, 18 Sep 2019 17:34:36 GMT

Hi julio

My policy is trust to untrust and source destination is any any.. Not restrict anything

Re: Captive portal is not working on Chrome browser only

MP18 — Sun, 22 Sep 2019 14:50:48 GMT

Check the debug feature on the chrome

That will give you where it is failing

Re: Captive portal is not working on Chrome browser only

myky — Mon, 23 Sep 2019 14:19:27 GMT

FYI:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClJZCA0

If no decryption is in place then look for the client's HTTP request as it must trigger the redirect. If firewall sees HTTP GET from the client but does not redirect that request (with HTTP 302) then it is an issue (but l doubt). Ask a user to open neverssl.com website in Chrome, ensure there is no proxy configured on the browser.