Global Protect not connecting to gateway

Stevenjwilliams83 — Sun, 29 Sep 2019 22:14:21 GMT

I have a Pa220 and its using DHCP for untrust interface. I have followed about 40 documents and knowledgebases and still have no success with connecting my iphone to the palo via global protect. I am using self generated cert. I have collected the logs from the GP client but, I do not know what I am looking for to see what the issue is.

Re: Global Protect not connecting to gateway

MP18 — Mon, 30 Sep 2019 04:28:52 GMT

This is first time i am seeing GP with iphone.

Is this prod or test env?

What error message u get on the GP?

What is the address of the Portal?

Re: Global Protect not connecting to gateway

Rajesh12 — Mon, 30 Sep 2019 06:20:06 GMT

Hello @Stevenjwilliams83 , can you confirm that do you have valid GlobalProtect gateway license?

Re: Global Protect not connecting to gateway

Stevenjwilliams83 — Mon, 30 Sep 2019 11:35:10 GMT

I have global protect gateway and portal licensing. I am testing at my home on my 220, but this going to be a request at my place of employment for sure when we roll it out.

The logs are showing some errors but not sure what to look for.

P7694-T11531 Sep 29 17:08:36:652833 Error( 522): Server trust evalutaion failed: 5
connection: 0x10440aff0, type: 1, host: [globalprotect.thenetworktransit.com:443], original host: [globalprotect.thenetworktransit.com], alwaysTrust: 0
session: <__NSURLSessionLocal: 0x104711e40> -[GPURLConnection session] <NSOperationQueue: 0x1047119a0>{name = 'NSOperationQueue 0x1047119a0'}
identity: (null)
scepIdentity: (null)
connectionGroup: <OS_dispatch_group: 0x10440b120>
distinguishedNames: (null)
request: <NSMutableURLRequest: 0x104423e50> { URL: https://globalprotect.thenetworktransit.com:443/global-protect/prelogin.esp }
response: (null)
responseError: (null)
isHandshakeStarted: 1
trustedServerCertificates: (null)
priorityIdentities: (null)
serverCertificatesChain: (
"<cert(0x108807800) s: globalprotect.thenetworktransit.com i: IntermediateCert>",
"<cert(0x10482ce00) s: IntermediateCert i: RootCert>",
"<cert(0x10482d400) s: RootCert i: RootCert>"
)
trustExceptionSHA256: ad:ff:f0:47:92:39:d2:db:15:29:21:ad:54:a3:bf:6c:d9:f4:48:01:d0:fe:d4:36:98:12:65:b1:20:ad:b9:ca
error: Error Domain=GPURLConnectionErrorDomain Code=2 "(null)" UserInfo={ServerCert=<cert(0x108807800) s: globalprotect.thenetworktransit.com i: IntermediateCert>, trustChain=(
{
Certificate = "<cert(0x108807800) s: globalprotect.thenetworktransit.com i: IntermediateCert>";
Property = {
type = error;
value = "Root certificate is not trusted.";
};
},
{
Certificate = "<cert(0x10500a400) s: IntermediateCert i: RootCert>";
Property = "<null>";
},
{
Certificate = "<cert(0x10500aa00) s: RootCert i: RootCert>";
Property = "<null>";
}
)}
connectTimeout: 5
receiveTimeout: 30
responseData(0): (null)

P7694-T12803 Sep 29 17:08:36:655791 Error( 391): Connection error Error Domain=NSURLErrorDomain Code=-999 "cancelled" UserInfo={NSErrorFailingURLStringKey=https://globalprotect.thenetworktransit.com:443/global-protect/prelogin.esp, NSLocalizedDescription=cancelled, NSErrorFailingURLKey=https://globalprotect.thenetworktransit.com:443/global-protect/prelogin.esp}
response:(null)
connection: 0x10440aff0, type: 1, host: [globalprotect.thenetworktransit.com:443], original host: [globalprotect.thenetworktransit.com], alwaysTrust: 0
session: <__NSURLSessionLocal: 0x104711e40> -[GPURLConnection session] <NSOperationQueue: 0x1047119a0>{name = 'NSOperationQueue 0x1047119a0'}
identity: (null)
scepIdentity: (null)
connectionGroup: <OS_dispatch_group: 0x10440b120>
distinguishedNames: (null)
request: <NSMutableURLRequest: 0x104423e50> { URL: https://globalprotect.thenetworktransit.com:443/global-protect/prelogin.esp }
response: (null)
responseError: Error Domain=NSURLErrorDomain Code=-999 "cancelled" UserInfo={NSErrorFailingURLStringKey=https://globalprotect.thenetworktransit.com:443/global-protect/prelogin.esp, NSLocalizedDescription=cancelled, NSErrorFailingURLKey=https://globalprotect.thenetworktransit.com:443/global-protect/prelogin.esp}
isHandshakeStarted: 1
trustedServerCertificates: (null)
priorityIdentities: (null)
serverCertificatesChain: (
"<cert(0x108807800) s: globalprotect.thenetworktransit.com i: IntermediateCert>",
"<cert(0x10482ce00) s: IntermediateCert i: RootCert>",
"<cert(0x10482d400) s: RootCert i: RootCert>"
)
trustExceptionSHA256: ad:ff:f0:47:92:39:d2:db:15:29:21:ad:54:a3:bf:6c:d9:f4:48:01:d0:fe:d4:36:98:12:65:b1:20:ad:b9:ca
error: Error Domain=GPURLConnectionErrorDomain Code=2 "(null)" UserInfo={ServerCert=<cert(0x108807800) s: globalprotect.thenetworktransit.com i: IntermediateCert>, trustChain=(
{

Re: Global Protect not connecting to gateway

jbecker — Mon, 30 Sep 2019 17:35:07 GMT

How did you copy the Portal and Device or User certificates to your IOS devices?

You need to create Certificate Profiles with a MDM or Apple IOS Device Manager (available for MacOS).

Re: Global Protect not connecting to gateway

Stevenjwilliams83 — Mon, 30 Sep 2019 17:36:50 GMT

HA!! That is the missing piece. For some reason I was thinking i didnt need to do that cause normally for a prod use I would get trusted 3rd party and wouldnt need to.

Re: Global Protect not connecting to gateway

Stevenjwilliams83 — Mon, 30 Sep 2019 23:38:26 GMT

I cannot seem to find device manager for mac...have a link for it?

Re: Global Protect not connecting to gateway

jbecker — Tue, 01 Oct 2019 11:04:12 GMT

Sorry, it's called Apple Configurator 2:

https://apps.apple.com/de/app/apple-configurator-2/id1037126344?mt=12

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