topic Re: Global Protect Windows 10 issues in General Topics

Global Protect Windows 10 issues

darren_g — Thu, 24 Oct 2019 14:03:40 GMT

Hi folks.

I'm running into an annoying issue with some Windows 10 workstations and Global Protect.

Global protect will install, and run for an unspecified (and variable) time on a given workstation. Connected, working, no problems.

After some period of time, for no reason, it just won't connect. Sits at "Still Working" in the status box and never connects.

Currently running the latest V4 client (4.1.13), about to try installing the latest V5 client (5.0.5) to see if this helps - but I don't know why it's happening.

Debug logs show nothing of value.

Has anyone seen this before? The *only* common factor is that it appears to be specific to a certain model HP laptop - but I can't find any obvious driver issues which could be causing it, and Windows is fully up to date.

thanks for any straws I can grasp.

Re: Global Protect Windows 10 issues

Remo — Thu, 24 Oct 2019 15:22:54 GMT

Hi @darren_g

I had quite a few issues like that in the past and troubleshooting was extremely timeconsuming without real splutions. So my advice is: Don't waste any more time (not even a few minutes) with troubleshooting with version 4.1. Update as soon as possible to version 5 - as you were already thinking about. At least all my "still working"-issues were solved already with 5.0.2.

Re: Global Protect Windows 10 issues

darren_g — Thu, 24 Oct 2019 15:25:29 GMT

Yeah, the V5 upgrade seems to have worked - and I thought I'd deleted this to save wasting anyone's time any further - thanks for replying and confirming.

I hate Windows 10. 😞