topic Re: DNS resolution is not happening after connected the Global protect in General Topics

DNS resolution is not happening after connected the Global protect

MohammedAsik — Fri, 01 Nov 2019 15:31:08 GMT

Hi Team

1. After connected the global protect DNS resolution is not happening. but i can able to do ping 8.8.8.8.

2. In nslookup google.com also resolved. But if I ping the same google.com dns is not resolving.

3. If I browse any website, that is not working due to dns resolution issue.

My dns IP is 8.8.8.8. Is anyone experienced like this type of issue. Please suggest some resolution for this

Best regards

Mohammed Asik

Re: DNS resolution is not happening after connected the Global protect

myky — Fri, 01 Nov 2019 16:08:27 GMT

What do you see in the traffic logs?

Re: DNS resolution is not happening after connected the Global protect

MohammedAsik — Fri, 01 Nov 2019 16:26:41 GMT

In traffic logs, I could see the session reason end was " aged out". But everything seems to be expected.

For internet traffic NAT applied and could see destination address ip has been resolved. but in web browser its not resolved ( tried the same thing with three different machines.

ingress interface --> tunnel.2 and egress interface --> eth 1/2 as per the configuration

Re: DNS resolution is not happening after connected the Global protect

myky — Fri, 01 Nov 2019 16:30:19 GMT

for DNS and web-browsing traffic bytes sent/received increment equally (or more less)?

Re: DNS resolution is not happening after connected the Global protect

pkathiria — Fri, 01 Nov 2019 20:56:49 GMT

@MohammedAsik Do you have DNS Suffix configured in Agent configuration ??

Re: DNS resolution is not happening after connected the Global protect

ice-quake — Thu, 07 May 2020 16:05:04 GMT

I have GP agents experiencing the same issue. Did you find a resolution?